Randomly set volume to zero, active repeat and change playlist

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Randomly set volume to zero, active repeat and change playlist

Visitor

Plan

Free

Country

Spain

Device

DeskTop 

Operating System

Windows 10

 

My Question or Issue

Randonly,  while I'm listening music, the sound stop. When I look the app, I see the volume set to 0, the "repeat one" option actived and playing a unkowned album. This have been happen many times this morning. It's a bug? a virus? somebody is trying to use cheaps to increase their song plays?

1 Reply

Re: Randomly set volume to zero, active repeat and change playlist

Moderator
Moderator

Hey there @Elderane

 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

 

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE

Additional info on how to protect your Spotify account can be found here

 

Hope this helps. Let us know how it goes. 

IvanModerator
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