[SOLVED] Songs won't download for offline use

[pyhriel]

Hi, I'm using the spotify app version 1.1.63.568 on windows 10. For some reason my songs have stopped downloading. If I add a song to a playlist marked as download for offline, the song starts downloading but it never finishes. Files that were already downloaded are still available offline though.

I have a family plan. 

I've also tried the following:

+ Restarting the spotify app

+ Uninstalling / reinstalling the spotify app

+ Unmark the playlist for download, then mark it again (it will remove all downloaded songs then start the infinite download process).

+ Checked the internet connection (everything works)

+ Checked the forum for similar issues, none of the one I saw helped for my issue. 

+ Also, there is plenty of space on my hard drive 

[pyhriel]

My mistake.

Had an active VPN that seemed to cause the issue.

[Eni · Accepted solution]

Hi there @pyhriel,

Thanks for reaching out to the Community about this and for letting us know that it got sorted out.

We don't officially support VPNs as they can interfere with the app's optimal performance. In this case, we suggest that you turn it off while using the app. 

If you need help with anything else, just let us know. 

Have a great day 🙂