Shuffle feature keeps turning itself on

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Shuffle feature keeps turning itself on

mmsood99_comm
Newbie

Plan: Premium

Country: USA

 

Device: PC

Operating System: Windows 10

 

About 10 times a day, the shuffle feature turns itself on.  I turn it of, but a short while later it is back on again. How do I shut if off so it stays off? Is there a keyboard shortcut I am accidently triggering to turn it on?

 

 

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Re: Shuffle feature keeps turning itself on

Rock Star 22
Rock Star 22

Hey @mmsood99_comm,

 

That’s odd, but no worries - I’ll be happy to help.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

Billy-JRock Star 22
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