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Something went wrong try reloading the page

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Something went wrong try reloading the page

The_Dino_

Plan

Free

Country

Bulgatia

Device

Omen 15 laptop

Operating System

Windows 10

 

My Question or Issue

For a week now i have been trying to use Spotify, but it says the following ,, Something went wrong, try reloading the page". The problem is both on browser web player and my laptop. I tried using another laptop and it works. It happens only when im logged in. I cleared cookies, reinstalled the app and still nothing. 

Screenshot 2021-06-05 083840.png
Reply

Accepted Solutions
Marked as solution

Eni

Hey there @The_Dino_

 

Thanks for getting back to us. 

 

We suggest that you try cleaning up your hosts files on your PC

 

  • Open Notepad as an administrator (right-click - Open as Administrator)
  • Go to File - Open and navigate to C:\Windows\System32\drivers\etc.
  • Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
  • The file is opened. You will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com 127.0.0.1 website2.com
  • Check for any entries with spotify or fastly in the address. Examples may look like 0.0.0.0 weblb-wg.gslb.spotify.com 0.0.0.0 prod.b.ssl.us-eu.fastlylb.net (and any variations in between)
  • If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'. 
  • Save your changes. 
  • Restart your device. 

Let us know how it goes. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

View solution in original post

21 Replies

Ivan

Hey @The_Dino_

 

Help’s here!

Good job on trying how it goes when logging in on another device! If you don't get this error message on a different device, we'd suggest making sure that your original device is up-to-speed with any software updates available.

 

Just to confirm, is this happening only when connected to a certain Internet connection? If possible, we'd suggest connecting to a different network. 

 

If it works with another connection, it’d be a good idea troubleshooting further the original one (for example, by restarting your router). You can also reach out to the service provider of the original network so that they can take a look on their end as well.

 

Let us know how you get on! We'll be here in case you need any further help with this. 

The_Dino_

It still doesn't work with other connections. Also my device is up to date.

Marked as solution

Eni

Hey there @The_Dino_

 

Thanks for getting back to us. 

 

We suggest that you try cleaning up your hosts files on your PC

 

  • Open Notepad as an administrator (right-click - Open as Administrator)
  • Go to File - Open and navigate to C:\Windows\System32\drivers\etc.
  • Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
  • The file is opened. You will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com 127.0.0.1 website2.com
  • Check for any entries with spotify or fastly in the address. Examples may look like 0.0.0.0 weblb-wg.gslb.spotify.com 0.0.0.0 prod.b.ssl.us-eu.fastlylb.net (and any variations in between)
  • If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'. 
  • Save your changes. 
  • Restart your device. 

Let us know how it goes. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

The_Dino_

Thank you! It worked

 

Ver

Hey @The_Dino_,

 

Thanks for keeping us in the loop 🙂

 

Glad to hear it worked out and you can enjoy your favorite jams again.

 

The Community is here for you if there's anything else!

Ver Moderator
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MeesRodenburg

im having the same problem, how do i fix this on mac?

mar_dog2
worked for me!

danidee111

How do we solve this on a Mac? Happening on all internet networks...

Eni

Hey there @danidee111

 

Thanks for reaching out about this. 

 

You can find the steps on how to clear your hosts file on Mac here.

 

If this doesn't do the trick, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

 

Keep us posted on how it goes.

EniModerator
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If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

danidee111

Thanks,

I am referring to the desktop Spotify player; not the web player. I tried
the method and there are not Spotify host files.

Screen Shot 2022-03-23 at 12.38.25 PM.png

Eni

Hi @danidee111

 

Thanks for your reply. 

 

It looks like the screenshots weren't attached correctly. Could you try it again? You can attach it to your next reply by tapping on the camera icon in the post editor. Make sure not to send any private info.

 

Would you mind letting us know if you're getting this error message across devices or only on your PC?

 

Also, we'd like to know if this started happening after a specific event such as an update. 

 

We'll be waiting for your reply.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

danidee111

Thanks Eni, 

 

  • Like said before this is for my desktop player on my MAC not a PC. (MacBook Pro 13 inch, M1, 2020)
  • I am not gettin the error on my iPhone (other device). 
  • No updates were made prior to this error. (macOS Big Sur current OS)
  • I have updated the previous post with the screen shot of the host files showing.
  • It looks like today it's not even showing the error message 

    and is a blank black screen. 

    Screen Shot 2022-03-23 at 12.42.40 PM.png

Yordan

Hey @danidee111,

 

Thanks for the screenshot!

 

Could you try the following:

  1. Open Finder on your Mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
  2. Go to Application Support > Spotify.
  3. There you'll find a file called prefs, which holds information about the currently logged in account. Simply delete the file.
  4. Restart the Spotify app.

Let us know how it goes.

 

Cheers!

YordanModerator
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dbmoak

Eni,

Thank you for the suggestion. Unfortunately, there are no mention of Spotify in the host file when viewed in Notepad. Do you have any other suggestions?

Eni

Hey @dbmoak

 

Thanks for getting in touch. 

 

Just to make sure, have you already tried performing a clean reinstall of the app?

 

On another note, could you let us know if the issue persists with a different internet connection?

 

Lastly, could you let us know the exact make/model, operating system and Spotify version of your device?

 

Keep us posted.


 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Sanju5555

there is not entries for spotyfy in that file ? what can I do ?

Vasil

Hey @Sanju5555,

Welcome to the thread!
Have you already tried performing a clean reinstall of the app?
And would you mind telling us what your affected device is, its OS and the Spotify version?

Many thanks in advance 🙂

VasilModerator
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rylosims

Disable hardware acceleration.  Worked for me right away, no reboot, or reinstall necessary.

OscarDC

Hey @rylosims,

Welcome to Spotify Community and thank you for joining the conversation


We're glad to know that everything is working fine after disabling hardware acceleration. We appreciate the time you took following the process and sharing what works for you. Hopefully, this tip will fix the issue for other users too.


In case you need anything else, remember that we're just a post away.

 

Cheers!

OscarDCModerator
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