Songs Playing but Muted

[raina_the_rogue]

Hello,

So I recently reinstalled the Windows desktop app, and when I tried to play music, the progress bar was moving but no sound was coming out. I've tried relogging in and reinstalling a couple times but no luck. Is this a Spotify problem or something on my end, and is there any way I can fix it? Thanks

[OneByBoo]

Hey there @raina_the_rogue,

thanks for posting in the community !

Can you please click on the arrow on your top right corner of the app an follow these steps : 

- Settings

- Under "Music Quality" uncheck the "Normalize Volume" button

- Under devices menu - cancel all other devices but your desktop app if you have any attached to the account

- Click Advaned Settings

- Un check the Playback button

Close the app, restart it and let me know if it had done the trick.

If not, reply back to the post and we'll keep on trying to solve this issue 😃

[raina_the_rogue]

Hey,

Thank you for replying. ❤️ Unfortunately,  what you suggested didn't work. Is there anything else I can do?

Thanks

[raina_the_rogue]

I tried this solution again since the new update and unfortunately, it hasn't worked. Any other suggestions as to how I could resolve this issue? Thanks!

[OneByBoo]

Hey there @raina_the_rogue,

Are you getting the same issue on other devices?

Let me know so we can proceed 😃

[raina_the_rogue]

Fortunately no, it's just on the Windows desktop app. Any ideas?

[raina_the_rogue]

Hello,

Unfortunately I've still been having this issue, I've just been using the web player for now. Anyone have any ideas? Thanks!