Songs are being skipped

[Syf3r]

Plan

Free

Country

US

Device

PC

Operating System

Windows 10

My Question or Issue

When an ad plays that is a video, the next song to be played is skipped and not played. If the ad that plays is just an audio ad, everything works as it should.

[Novy]

Hey there @Syf3r, 

Thanks for reaching out about this in the Community, and welcome 🙂 

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing issues. 

If this doesn't do the trick, could you let us know if the same thing happens when you use a different device? 

We'll be on the lookout for your reply. 

[Syf3r · Accepted solution]

I never did try this, but things seem to have worked themselves out. Perhaps one of the several updates since then fixed the issue.

[Jeremy]

Hi there @Syf3r,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!