Songs are greyed out but are still able to play

Songs are greyed out but are still able to play

RansomGhost

 

Plan

Free

Country

United States

Operating System

Windows 11

 

So, for some reason, in playlists, some songs are grayed out in the web player, but you're still able to play them on albums, if you search them and if you have the desktop app installed

RansomGhost_2-1643126745690.png

RansomGhost_3-1643126759112.png

 

 

 

Reply
5 Replies

MafeG

Hi @RansomGhost,

 

Thank you for posting on the Community!

 

We'd like to investigate further, so please share with the URLs of some of the songs that show grayed out on your playlists and the ones that you're able to see correctly on the album. This way we can take a better look at them and keep investigating.

 

Keep us posted.

MafeGModerator
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Yordan

Hi @RansomGhost,

 

Thanks for providing these links.

 

It seems that the tracks have been reuploaded, which causes them to return with different metadata, meaning they appear as new songs. You should be able to find the reuploaded tracks on the artist's profile. Could you let us know if you still experience the same issue when playing the tracks from the artist's profile?

 

Keep us posted. Cheers!

 

YordanModerator
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RansomGhost
Nope, no issue when playing the tracks from the artist's profile

Eni

Hey there @RansomGhost,

 

Thanks for your reply 🙂

 

Could you let us know if you remove the unavailable songs from the playlist and add them again from the artist's profile, do they still show as unavailable in the playlist?

 

Also, just to confirm, does the same happens in the desktop app?

 

We'll be on the lookout.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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