Songs load slow and stop / start

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Songs load slow and stop / start

PresumedSum
Casual Listener

Problem

I am a premium user and it seems that spotify is doing two things right now.

Songs are loading slow periodically.

Songs will stop playing then start back up.

 

Steps taken to resolve issue

Both are behaviors of the song 'loading' or 'buffering'

In most cases this is explained by a slow internet connection on the user's end. However, this is not the case as I have 20mb down/ 2mb up as my internet plan. I have tested my internet connection and I am getting a fair 17mb down / 2mb up as a real time speed.

I have also compared my connection to other things such as ventrilo and online based video games and I keep a steady ping of 19 - 90 ms.

 

I have tried putting high quality playback on and off and tried toggling various other options within spotify to solve this issue.

I have also tried uninstalling / deleting and reinstalling spotify to no success.

 

Question

Is there a solution to this problem?

 

System Specs

 

Processor: i7 2600k

Memory: 16gb corsair vengeance ram 1.5v 1600mhz

Storage Drive: Sandisk sata 3 SSD 480gb

Storage Drive: Sandisk sata 3 SSD 120gb

Graphics Processor: NVidia GeForce 580 GTX

Mother Board: MSI p67a-gd55

Sound Card: Asus ROG Xonar Phoebus

Operating System: Windows 7

ISP: Time Warner Cable 20mb down / 2mb up

14 Replies
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Re: Songs load slow and stop / start

leon092
Newbie

hi, how are you connected to the internet wi-fi or cable, if wi-fi then perhaps not enough bandwidth try cable or buy a better dongle somthing thats dual band, if you are cable then i have no suggestions sorry.

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Re: Songs load slow and stop / start

Community Manager
Community Manager

Is this still happening after the latest update from a couple of days ago? What version is your Spotify client?

Community Ergo Sum
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Re: Songs load slow and stop / start

MrHazmat
Newbie

I am having the same problem with slow loading of pages within spotify and constant stopping while the song loads. I am connected over wi-fi but I am able to stream 1080p videos on youtube with no buffering issues while spottify continues to be sluggish.

 

I'd also like to add that I am having similar problems with the Android App. Also constant buffering issues on a different computer with a different account.

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Re: Songs load slow and stop / start

bnodzak
Casual Listener

I'm also having this problem. Running Windows 8 Pro and there are no problems with my internet except with Spotify. I'm paying for premium service but everytime I play a song it takes 20 - 30 seconds for it to start and it stutters and buffers thoughout the song. This is really frustrating and not worth the money.

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Re: Songs load slow and stop / start

Peter__
Community Legend

@bnodzak wrote:

I'm also having this problem. Running Windows 8 Pro and there are no problems with my internet except with Spotify. I'm paying for premium service but everytime I play a song it takes 20 - 30 seconds for it to start and it stutters and buffers thoughout the song. This is really frustrating and not worth the money.


Hey! Welcome to the community 🙂

 

Spotify is not currently supported on Windows 8. 

There are several annoying bugs and issues for users who are currently using it. I would suggest you have a read at this topic and also this one.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Songs load slow and stop / start

bnodzak
Casual Listener

I just installed a few windows updates, didn't see anything that might have affected Spotify but it is suddenly and miraculously working! There is still a few second gap between when I pick a song and when it starts playing but it is definately not as long as before and there are no more pauses in the middle of songs....for now.... I'll post again if the problem comes up.

 

Oh and thanks for the welcome 🙂

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Re: Songs load slow and stop / start

bmeiertroy
Newbie

I am having the same problem and am getting extremely sick of it if it is not fixed in a few days im cancelling my subscription and moving to pandor@

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Re: Songs load slow and stop / start

Repeek
Regular

Hey, good thread PresumedSum; nice and clear.

 

What's less good is that I'm having the same problems. The slow loading time being the most annoying, especially when going through loads of songs deciding whether you like it or not after listening 10 seconds (or am I the only one doing that?). I have been a premium user for more than 2 years now, but this problem has had me switching back to the 'good old youtube'  for more than a couple times now and lead me this far.

 

Same as the TS I have tried streaming in high- and low quality, reinstalling Spotify, switching PC's and going from cable to Wi-fi. And back. No luck. Sometimes I go days without issues. Others; Spotify becomes pretty much useless. The problem seems to occur more often when I start/buffer lots of songs quickly after each other. But I'm behind a 120mb/s down and 10mb/s up connection, so can't see a problem there. Since I'm not the only one with problems I have to presume the problem(s) aren't on my end.

 

I hope someone from the Spotify crew will pick this up soon.

 

System Specs (if it helps anyone figuring out where the problem resides)

 

Processor: AMD Vishera FX-8350 8-core

Memory: 16GB Corsair Vengeance ram 1866mhz CL9

Hard Drive: Western Digital Caviar Black 2TB @7200rpm

Graphics:  NVidia GeForce GTX 650 Ti x2

Mother Board: Asus Sabertooth 990FX

Sound Card: Realtek High Definition Audio + Harman/Kardon speakers

Operating System: Windows 7 Ultimate 64-bit

Internet Service Provider: Ziggo 120mb/s down & 10mb/s up (connected via cable)

 

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Re: Songs load slow and stop / start

Rotostar
Newbie

I have the exact same problem. Very slow searches, starting new songs, and skipping to another song. It seems this happened when I upgraded my account from Unlimited to Premium. Never had these kind of trouble with Unlimited and it starting to get very annoying.

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