Songs "Play" but no sound

[14o75]

So, I've been experiencing some problems with Spotify on my iPhone (not my iPhone being broken, stupid problem of the Spotify app itself) and now on my Windows 10, too!

The app will say a song is playing, but I have no sound. I tried plugging in and out my headphones, connect it with a speaker with BlueTooth, tried to fix the settings (which didn't work out) and tried to put up all the volume. If those things worked, I wouldn't bother writing a topic about it.

I know, there are many other topics that have the same problem and are all solved, but I just can't fix it.

Tips that are actually working would be nice..

Some extra information that might help:

I don't have Spotify Premium,

I have a Gaming Laptop, R.O.G. with the Windows 10.

I tried other things such as YouTube and I got sound, only Spotify won't work.

My Issue is:

No sound, but the song is playing, and all the other stuff on other topics won't work.

[Eni]

Hey there @SUNKIST, 

Thanks for reaching out about this and welcome to the Community. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

Also, sending us the the exact make/model, operating system and Spotify version of your devices would come in handy. 
 

We'll be waiting for your reply.

[Pinpoint]

It is probably me, but I find this forum hard to navigate so I just drop right here if that is ok.

So, I have been having I guess the same issues. Spotify does connect to my amp, my amp shows the song playing, but there is no sound. The problem first started that the song played but no sound and then out of nowhere the sound comes on. That now also does not happen anymore.

Spotify connect can also turn on my amp, makes no difference. Used two android phones, Macbook app and in browser. All same issue. Beyond frustrating.

No new firmware for the amp (Marantz SR5009)

Factory reset the amp

Rebooted the modem (I think it all started when I came back from holiday and turn my modem back on)

Since it is happening on all devices, reinstalling the app won't make a difference (plus on phone is brand new)

Google my **s off but did not find a solution.

Hope someone can help. Thanks in advance. 

[Alex]

Hi there @Pinpoint,

Thanks for the post.

Such issues with Spotify Connect on most amps come when there is a change made on Spotify's side and the amp manufacturers need some time to catch up with the changes and release a new firmware that supports them. This is because the Spotify app for amplifiers, sound systems and speakers is developed by the device manufacturer using Spotify API and not directly by Spotify.

I'd suggest you reach out to the support team from Marantz about this. They'll be able to shine more light on the matter.

Keep us posted on how you get on with this.

[Kumine]

I personally just connected it to my Google Assistant and then disconnected and then restarted the app. If this help you, sorry!

[Doodledog1]

I listen on the web player, it helped a little when i closed and reopened the website but it still skips a little. Anything for web player? I can't download because it is on a school computer. Spotify has worked perfectly before, but sometimes it does this

[Secu86]

I hope this helps everyone with this issue.
It happened to me and while searching the internet to fix the issue, I found this solution:
On the taskbar, find and right-click the speakers' icon > Open volume mixer. In my case, they were muted. They were muted out of nowhere but I am glad it finally sorted out. 

[Škrbava_usta]

Had this problem on PC and solved it. My problem was that I had muted the Spotify in volume mixer earlier and forgot about it, so check your Volume mixer (right click on sound icon down right near the clock on the desktop).

[OscarDC]

Hey @Škrbava_usta,

Welcome to the Community and thank you for joining the conversation.

We're glad to know that everything is working fine now. We appreciate the time you took posting what works for you. Hopefully, this tip will help other users too.

In case you need anything else, remember that we're just a post away.

Cheers!

[tehraz]

For me I found the solution on PC. If you right click the sound settings on taskbar and open volume mixer, my spotify had muted itself somehow on there. In the app I was using the slider to max but it was still muted there, so I just unmuted. I think some other app somehow forced it to be muted. Also not sure how to fix it on a mobile device. 

[Gingne]

This is what worked for me, if you have Spotify open on your phone you can control the volume. I had the volume all the way turned down from my phone and the app was closed. Well later in the day I was trying everything to get the volume to work, realizing I had turned it down from my phone earlier. 

[Palmer2]

i am using spotify on my school computer, and it still works on my phone. It's not anything to do with internet because I have premium and all my songs downloaded. I've tried clearing cookies but it didnt change anything, i dont know what my school chromebook is. (version wise, all i know is it isnt touch screen.)

[AlejaR]

Hey @Palmer2,

Thanks for your reply and for the info shared. 

In this case, we'd suggest you check if there are any pending updates on your Chromebook. To check this, you can follow this guide we've located. 

If the above doesn't do the trick, would you mind checking if the same happens if you open a different account in your device? You can ask for the account of a relative or a friend to open it in your Chromebook web browser and check.
 

Keep su in the loop!

[machluck]

I have the same problem

[Eni]

Hi there @machluck,

Thanks for posting and welcome to the Community.

Could you let us know which troubleshooting steps that have been posted on this thread you've already tried? This is to avoid repeating ourselves and know where to start.

We'd also like to know the device and OS version where you're experiencing this, and if it's happening on any other devices.

Lastly, let us know if this is happening with any playlist or album, or just in one section of the app in particular.

We'll be on the lookout.

[JustWilhelm]

I had this problem but then I realized I'd muted Spotify on my volume mixer

[manduhsmells]

THIS HELPED ME. SO MUCH. THANK YOU.

[alexh314]

I have premium, and exacly the same problem - app on laptop. Reinstalling doesn´t solve the issue, and it´s only Spotify - ever single other app works just fine.

[Eni]

Hey @alexh314, 

Thanks for getting in touch about this here in the Community. 

Could you check if what solved the issue for @JustWilhelm works for you too? 

If the issue persists, sending us the device and OS version where you're experiencing this would come in handy. Also, let us know if it's happening on any other devices.

We'll be on the lookout. 

[Piridot]

I had the same issue and found it was because playback speed was set to 0.0x speed. Putting it back to 1.0x speed fixed the issue. I also went back to confirm that while set to 0.0x speed the song appeared to be playing, but with no sound.

[MihailY]

Hey @Piridot,

Can you please double-check the speed that this happened with (since there's no 0.0x setting)? Also, send us your device model, OS version, and Spotify version, and check if the same thing happens with other speed settings. 

Thanks,