Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
been having this issue after i started sharing my spotify with my family.
Now it changes song to generas i never listen to, pauses plays sets to shuffle changes albums, and all on its own.
i havent reached the end of an album when it does this, so its not spotifies feature where it gives you other song you may like when my music is done.
instead it randomly chooses an album when i start up my computer from albums i never have listened to.
this ALSO happens on my phone.
Solved! Go to Solution.
Hi @tagart3, thanks for coming to the Spotify Community.
Sounds like someone else has gained access to your Spotify account. Please check out the FAQ page here, for the next steps we'd recommend taking.
The right team will reunite you with your music shortly!
Have a great week.
Hi @tagart3, thanks for coming to the Spotify Community.
Sounds like someone else has gained access to your Spotify account. Please check out the FAQ page here, for the next steps we'd recommend taking.
The right team will reunite you with your music shortly!
Have a great week.
I believe so too. ive been seeing music that is french, and they have been listening on a devide that is a moto G 5. dont recognize that device from anyone in the house. as well othe devices keep showing up. anyway you could find who is who and remove them?
Hey @tagart3!
Right now, there isn't a way to find out who's been using your Spotify account. However, once you follow the steps on the link above, you should get rid of them for good.
In case they continue using your account after resetting your password and logging out from all devices, you'll need to contact the right team.
All the best.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…