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Spotify Desktop App keeps crashing

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Spotify Desktop App keeps crashing

Casual Listener

Plan

Premium

Country

United Kingdom

Device

PC

Operating System

Latest version of Win10 (as of 13/05/2020)

 

My Question or Issue

The app will start up fine and everything works as it should. However, after a while, e.g 15 minutes, the app will just close itself. No error codes, no warning, it just closes. It will start back up fine and then the same thing will happen. I have uninstalled the app twice now and it is still happening.

 

6 Replies
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Re: Spotify Desktop App keeps crashing

Moderator
Moderator

Hey there @vqeav_-5wy148

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your PC. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

If it doesn’t do the trick, we’ll provide you with further help. 

 

We'll look out for your reply. 

IvanModerator
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Re: Spotify Desktop App keeps crashing

Casual Listener

I had done that already but have done it again and the problem persists

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Re: Spotify Desktop App keeps crashing

Casual Listener

i got the same problem ... 

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Re: Spotify Desktop App keeps crashing

Casual Listener
Same problem, did the clean install still have the problem
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Re: Spotify Desktop App keeps crashing

Casual Listener

I completely agree. 

This is still happening and has been for around a month at this point. 

reinstalled twice and still the same issue. 

Log out then back in does nothing.

This is not effected on my phone, only my windows 10 pc.

The song ends or stops then the app closes

I restart it

a few minutes later - (it varies when.)

problem repeats. 

 

Highlighted

Re: Spotify Desktop App keeps crashing

Moderator
Moderator

Hey everyone,

 

Thanks for reaching out to us. 

 

The troubleshooting steps that you've tried so far are very good. We'd like to add a few more.

 

If you've any battery optimization or power saving apps, we'd suggest you deactivate them for Spotify. If that doesn't do the trick, it's a good idea to try running the app as an administrator.

 

You can also try reinstalling the app in a safe mode.

 

Keep us in the loop! If you have questions, we are here for you.

 

 

 

VerModerator
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