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Spotify Desktop lagging heavily in online mode but not offline

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Spotify Desktop lagging heavily in online mode but not offline

Kanister34
Newbie

Plan

Premium

Country

United States

Device

Asus G15

Operating System

Windows 10

 

My Question or Issue

I got home from school and I wanted to listen to music only to discover that the Spotify application was lagging beyond all belief. I had used the application all day and yesterday with absolutely no issues. I tried troubleshooting, I uninstalled and reinstalled multiple times, I tried the normal desktop installation vs. the Windows store installation, and I even created a second account to see if anything changed. Through all of this, it still lagged. So, I tried to switch to offline mode but the application won't even do that. After restarting, it kicked into offline mode and worked absolutely fine. But every single time I switch into online, it starts lagging again and is completely unusable. I haven't been able to find anyone else with this issue either, so if you guys can find anything that would be helpful.

1 Reply

Re: Spotify Desktop lagging heavily in online mode but not offline

Ver
Moderator
Moderator

Hey @Kanister34,

 

Thanks for getting in touch with us 🙂

 

The troubleshooting steps you've tried so far are very good. We'd like to add a few more.

 

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

 

It's also a good idea to try with another network to see if anything changes.

 

Keep us posted! We'll be right here if you have any questions.

VerModerator
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