Spotify Web Player won't load

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Spotify Web Player won't load

valemmet
Casual Listener

Plan

Free/Premium

Operating System

Windows 10, firefox

 

My Question or Issue

Whenever I try to access the web player on firefox, the link refuses to work. The page does not go through, but there is no error message, it simply defaults back to what it had been before I tried to access the link. This has been going on for the past 2 days.

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @valemmet, thanks for reaching out to the Community!

Are you able to attach a screen recording of what you're seeing? Also, can you let me know if this happens on a different network connection, such as a strong wifi connection? 

Let me know what device this happens on, as well as the software version - and clear all cookies and cache on the browser before opening the Web Player again. 

 

Let me know how this goes!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

valemmet
Casual Listener

By browser cache and cookies are cleared and it doesn't work on either of the strong connections I have. Attached is the video. This is happening on a Dell Inspiron running the most current firefox.

spotify screen.gif

Billy-J
Rock Star 24
Rock Star 24

Hey @valemmet

 

Thanks for the screen recording. 

Does this happen on a different browser? Or is it only Firefox? Are you also able to reinstall the Firefox application on your device? 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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