Spotify Windows 10 store App won't start after sign on

[ZStedje]

My Question or Issue

Fresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing.

Each attempt creates two Event log messages.

Message 1:

Failure to instantiate storage folder C:\Users\<username>\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache for package Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe with Error Code: -2147024809

Message 2:

Faulting application name: Spotify.exe, version: 1.1.14.475, time stamp: 0x5d5dc4b8
Faulting module name: Spotify.exe, version: 1.1.14.475, time stamp: 0x5d5dc4b8
Exception code: 0xc0000409
Fault offset: 0x0013c7bc
Faulting process ID: 0x2bc0
Faulting application start time: 0x01d5625204674282
Faulting application path: C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0\Spotify.exe
Faulting module path: C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0\Spotify.exe
Report ID: 7aed6c47-3abc-49e9-9b78-13c24813b70a
Faulting package full name: SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0

Tried uninstalling reinstalling spotify. App start but same issue again after first signin.

Any suggestions?

Plan

Premium

Country

Ireland

Device

PC

Operating System

Windows 10

[imaginarychris]

Hey @ZStedje, thanks for reaching out to the Community!

----------Edited----------

Hope this helped!

[Loxer · Accepted solution]

Hey @ZStedje, welcome to the Community.

Hope you're doing great!

Could you check this Spotify Answer to perform a clean reinstall of the Spotify?

Keep me posted 🙂

[ZStedje]

Hi Loxer,

That worked thanks. I had tried reinstall but I had not tried deleting the offline devices. It was enough to just delete the laptop device.

There were no folders to delete.