Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly.

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Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly.

Sensational
Regular

 

Plan

Premium

Country

 Sweden

Device

S9+ and Desktop.

Operating System

Win7 and whatever S9+ uses.

 

My Question or Issue

 About a week ago Spotify began adding playlists automatically and auto-playing them randomly, and switching songs before they finish. Note, this is unlikely to be an account issue (e.g. playing on a different device, hacked account), how do I know this? I am not the only person who's having this issue with the exact same playlist:

 

https://community.spotify.com/t5/Android/Playlist-I-don-t-know-playing-without-me-wanting-it-to/m-p/...

 

Today it began adding a different playlist, same odd unnamed list so you don't see it in your list of playlists, created by a user with a random string username:

 

https://open.spotify.com/user/22zal4222ov4f5rkcprgrjwba/playlist/3FtLtvXxtb9g9RD4jl6MZt?si=_My0SVZnQ...

 

This is now making my Spotify unusable as it keeps constantly switching to this list. I have changed my password, forced my account to log out of all other devices and deleted all app access to my Spotify account. 

 

7 Replies

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Rock Star 10
Rock Star 10

Hey there @Sensational!

 

Sorry to hear you're having this issue, it is very odd.

The screenshot you added isn't of an offical Spotify playlist and on top of that Spotify don't generate and play their playlists automatically for users.

It seems like your account is being used by someone else.

 

As a first basic step please use this help page to reset you password.

If after a while this happens again i'd suggest following the steps on  this help article on hacked accounts.

 

Hopefully this solves the issue.

Let me know how you did =)

OneByBooRock Star 10
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
1 person liked this

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Dekuguy
Newbie

Plan: 
Premium

Devices:
Desktop and Samsung S6

 

Hello,

I am also having the same problem; it started like a day or two ago and I cannot figure out why. I have already gone through the steps that you suggested and the exact same string appeared in my playlists. Please figure this out. 

There is even a link to the playlist: https://open.spotify.com/user/22zal4222ov4f5rkcprgrjwba?1

I don't understand why the same user would hack two different accounts. Seems rather stupid; unless it is a mainframe hack. 

Either way, hope you can reply soon.

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Sensational
Regular

This is why I don't think my account has been compromised or that this is that type of issue, it's not only you and me, at least 3 other people have had the same problem (see the other thread I linked). Makes no sense that someone would compromise 5 different people's accounts from all over the world so that he can use our accounts to repeatedly add a list and play the songs for us...

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Kitiandra99
Newbie

Plan: Free

 

Devices: Web Player

 

Mine's been doing the exact same thing, suddenly it'll switch to playlists that I have never listened to, and it'll keep trying to switch to those between songs and in the middle of songs. No one else is on my account, no one uses my computer/phones and have never given my pass (for anything) to anyone lol   This all started a few weeks ago, before christmas.

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Moderator
Moderator

Hey there @Sensational,

 

Thanks for getting back in touch with these details.

 

We've taken a look on the other thread you mention where users see something similar, however they mention a different playlist.

 

Just to confirm, could you send us a screenshot of how the music appears when this happens for you? Just make sure that it doesn't contain any private or sensitive info.

 

In any case, we'd strongly recommend following all the steps in this support site article, including reaching out to us. This way, our support team can take a closer look behind the scenes for you.

 

Let us know how you get on :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
1 person liked this

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Sensational
Regular

Hi @Katerina,

 

I too had that other playlist in the thread I mentioned appearing for a week or so before this new one began appearing instead. It hasn't shown up since I last posted but if it does I will post a screenshot and contact support. Thanks!

Highlighted

Re: Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly

Kritikal
Casual Listener

You guys should probably check to see if you got pwned by a website hack.  If you use the same email address and password on multiple websites, odds are it was scripted to check to see if it works on other popular websites:

 

https://haveibeenpwned.com/

 

A similar issue happened with me on my Spotify account a month or two ago -- my Spotify was upgraded to Family without my knowledge, and I started having random playlists added and random songs would start playing.  Once I changed all my passwords Spotify stopped doing it.

 

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