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Spotify app crashes opening any artist and no liked songs showing on mobile

Spotify app crashes opening any artist and no liked songs showing on mobile

Plan

Premium

Country

Taiwan

Device

HTC U10

Operating System

Windows 10

 

My Question or Issue

Hi, while my Spotify works just fine on my Windows 10 laptop, the app recently has been crashing whenever I open up any artist page. That said, I can still play the songs just fine if I search for the song and press play.

 

In addition, on the app all of my liked songs I saved are now completely gone (but are still saved on desktop version). I have uninstalled the app, logged out and logged back in and still no luck. If anyone has any suggestions I'd greatly appreciate it! Thanks

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Top Answer
Katerina
Spotify Legend

Hey again folks,

 

We do appreciate adding your votes in this thread!

 

As we haven't heard back from you with more info about the desktop app crashing when accessing artist pages, we'll be moving this thread back to the Help Boards for now. If you're still experiencing this, let us know in a new thread with all the requested details.

 

However, we'll be creating a new thread about reports from users experiencing this on the mobile app. If you're also experiencing that, make sure to head here and add your details.

 

Thanks 🙂

47 Replies

Both spotify and google play have perms disabled

no, juste flush all cached data from Android Store and after flush cache of
Spotify

I've done that as well, sadly the same issue comes up as well. 

After trying all the suggestions, the problem has not been solved and now I cannot enter my storage settings either. The app does not make any more sense for me now 😞

Hey guys, check out the latest version of the app (updated on July 31, 2020). I decided to give it a go, since the developer responded to my 1 star review, and lo and behold, I no longer experience any crashes (insofar as looking up artists is concerned).

Hey folks,

Thanks for bringing this to our attention. We've merged a few threads together to keep track on this and keep you updated more easily.

We recommend that everyone experiencing this first tries to solve the issue by performing a clean reinstall.
Tip: You'll need to download your songs again after these steps.

If that doesn't fix things, make sure to add your +VOTE and leave a comment with the following details:
  • Your device + OS version
  • Exact Spotify version
  • Does this happen when you open a specific Artist page, the Artists section of Your Library or both?
  • Are your liked and downloaded songs appearing correctly?
  • Does it make a difference if the app is in Offline mode
Feel free to also post screenshots of what you are seeing. We'll be monitoring your replies and once we have all the relevant info, we will pass it on to the right teams, who will look further into it.
Mihail Moderator
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I am having the exact same issue on an LG V30. App is always up to date and does so automatically, but has not been functioning properly since late June of 2020. Cannot view liked songs, followed artists, liked albums, or search any album or artists without the app crashing. It doesn't run for longer than 2 songs before crashing again.Will not add any new songs to my liked playlist either. This happens no matter how many times I do a clean Download. No error message, just stops responding and closes. Tried everything on the troubleshooting page and anything commented in the app store, however it seems as though this is a specific issue with android devices. No restarting, clearing, or re-downloading has worked. Offline Mode does nothing to fix this, if that part of the app even manages to load without closing the entire app.

 

Spotify Version:

8.5.70.868

Phone Software Version:

VS99630c

  • I have exactly the same issue. But adding some others that ONLY happens on my phone:

Spotify version: 8.5.70.868 (Android)

Phone: Moto 4E plus

I have all ready tried everything (logging out and then again, uninstalling the app, cleaning the phone... everything) 

The problems that my Spotify app has are:

• my "Liked" songs aren't visible on my phone (it just disappeared)

• If I click on "Artist" or if I search someone my app crashes 

• I can't follow any podcasts on my phone

• When I tried to "liked" a song on my phone this massage appears "Epic collection friend. There's no more room in Your Library. To save more, you'll need to remove some song or albums"

• I can't click on "Add songs" in a playlist because my app crashes

• when I click on "Podcasts" the app crashes again

• Whenever I tried to change the storege settings my app crashes

 

And all of this happens online and offline

  •  

Please help!! All of this problems only happen in my phone

Screenshot_20200808-132834.png

Screenshot_20200808-131919.png

 

@Mihail @Peter  1. Help us fast don't wait for votes if someone doesn't vote your are not going to help even if it is 10 people !!

2. Tried everything reinstall the app like 10 times and restarted my ph and shut down my ph and made a new account and checked to open the artist page and its still crashes.

3. My device - Redmi K20Pro/ Mi9T Pro Country - CANADA/India, Operating System :- Android 10, Ui Skin:- MIUI 12.0.2 Global Stable, Spotify Version :- 8.5.71.723 

4. Please try to help us in one day or faster its irratting and buggy for my mind 

Screenshot_2020-08-14-22-55-56-351_com.spotify.music.jpg

 after this screenshot and i tap on Calvin Harris artist icon this appears and it crashes to home screen

Screenshot_2020-08-14-22-55-58-386_com.spotify.music.jpg

 help fast ?!!!!!

  • Exact same issue here too,  its only the artist search result which causes the app to crash, while the albums and songs load just fine.
  • Tried all the troubleshooting suggested but to no avail.

Oneplus 5 Android 10.0.0

8.5.71.723

The app closes when trying to open any artist page.But there's no issue with liked songs list

 

 

I had this same issue since past few hours, I have OnePlus 6.

Enabling Storage permission for Spotify app seems to do the trick, I can open View Artist menu now.

Give it a shot.

-UPDATE-

Just checked in with the app and it's working completely again for me. I didn't take any further steps after posting so I'm guessing it was on Spotifys end. Hope it clears up for everyone else as well!

 

Pixel 3 XL - Android 10 - Spotify version 8.5.71.723

 

Running into a similar issue. Podcasts were giving me the "something went wrong" error. After routine troubleshooting (clearing cache, restarting device, clean install of app), I'm now getting the same issue for my home screen and all playlists etc, including playlists made by Spotify.

Screenshot_20200819-084933.png

Screenshot_20200819-084958.png

Screenshot_20200819-085031.png

 

Hi!  

Plan premium

Device: moto one macro

Spot version: 8.5.71.723

App crashes when i try to open any artists or albums. Also in my library.  No problem when i look for a song.  Also has a slow start. 

I already uninstalled AND reinstalled it.  What can i do??? It Is so frustrating

 

 

 

Plan

Free

Country

England

Device

HP Chromebook

Operating System

Chrome OS

 

HP Chromebook - Chrome OS Version V.84.0.4147

Spotify Version V.8.5.72

It happens on all artist pages

I can see liked/downloaded songs

 

Everything works fine on the web player. I tried the reset, clear cache etc. method, along with the clean reinstall method, it didn't work. The only issue I have is that I can't see artists regardless of where I try to access them, liked songs still work. Doesn't happen on iOS or PS4, only seems to be Android.

Hey, quick update on my end: my mobile Spotify works again. BUT I'm positive this was an absolute fluke so this thread should still be kept up for others.

 

There's really nothing special I did, a friend was on my phone and she made a new playlist, adding songs to that and liking new songs (all from the drop down menu). She wasnt aware that the app wasnt working, but because of that it worked again.

 

Hopefully this helps at least someone here! 

Hey again folks,

 

We really appreciate your updates in this thread so far! 

 

Based on some of the comments, it seems that this should be resolved for some users currently.

 

It would be very helpful in this case if you could you let us know in a comment how things look for you and include the requested details from the status update if you're still experiencing this. This way, we can get this reported with the right teams.

 

Further, if you do experience it still, make sure to try a thorough reinstallation of the app which includes clearing the cache and data of the app as this helps with issues like this. 

 

Keep in mind that there's a separate issue about not seeing your Liked Songs playlist in the Android app that is being looked into here. If you're experiencing that, make sure to head to that Ongoing Issue for more info.

 

We'll be keeping an eye out for your reply, thanks in advance 🙂

KaterinaModerator
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Update: I can access artist pages when I press 'add song' when editing a playlist, however, I still can't access from anywhere else. Not sure if this is a development as I hadn't tried accessing the pages this way but hope it helps.

Hey there @kac3y,

 

Thanks for getting back in touch and adding that!

 

In this case, it would be very helpful if you could share the details requested in the Status update so we can get this reported with the right folks. Including a screenshot or screen recording of what's happening with the latest details of your device and app  would be very helpful as well.

 

We'll be keeping an eye out for your reply, thanks again!

KaterinaModerator
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Hey there folks,

We really appreciate your reports!
 
However, we've seen some users reporting that this is resolved for them. Just to confirm, are you still experiencing this? 
 
Further, while the original report in this thread affects the desktop device, most of the subsequent comments are about this happening on the mobile app.
 
In this case, if you're still experiencing this issue after a clean reinstall, add your +VOTE and let us know the  following details so we can get this reported with the right teams:
  • The affected device(s) and its operating system (OS) version
  • Exact Spotify version
  • Does this happen when you open a specific Artist page, the Artists section of Your Library or both?
  • Are your liked and downloaded songs appearing correctly?
  • Does it make a difference if the app is in Offline mode
  • Does this persist on a different device?
  • A screen shot or screen recording of what's happening 
  • Any troubleshooting steps you've tried so far
Keep in mind that there's a separate issue about not seeing your Liked Songs playlist in the Android app that is being looked into here. If you're experiencing that, make sure to head to that Ongoing Issue instead for more info.
 
We'll be keeping an eye out for your replies, thanks!
KaterinaModerator
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If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

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