Spotify attempts to open then just shuts down

[pcc]

Plan

Premium

Country

USA

Device

Windows Desktop

Operating System

Windows 10 1909 Build 18363.535

My Question or Issue

Spotify auto updated yesterday and now it will not run.  It attempts to start up then closes down.  I uninstalled today and reinstalled v1.1.22.633.g1bab253a from the website and it does the same thing.  I have spoken with several other people who hare having the same issue.

[Peter]

Hey folks,

We appreciate your patience while we look into this!

@Cpr2207 - since this is only happening on your company's network, we suggest that you reach out to the team in charge of the network for further help with this.

@Pheeal and @kmankashani - just to confirm, are you experiencing this issue on just this device, or is it happening across multiple devices?

Thanks - keep us posted!

[Cpr2207]

Hi Peter,

Thanks for the feedback.

I have already taken this issue up with our IT department. They said that no one else has reported this issue so it must specific to Spotify on my computer, and suggested that I talk to Spotify.

Kind regards,

Casper

[arvastra]

Hi,

I dont know if anybody wrote about that, but for some reason a Win 10 regular update fixed the issue for a short time. After a second update a few days ago, the issue did reappear again.

The same symptoms, app stops responding, memory loads up to ~3.7GB and then it crashes. The taskbar-notifications are spammed with multiple spotify-notification symbols, which slowly disappear after the app crashed.

Please do something about that problem. It gets really annoying.

[Cpr2207]

Does anyone know if there is a solution to this yet?

Is anyone working on this problem?

The problem is not isolated to my computer since so many people have this same problem.

@Peter, the issue that I am having arose when I updated Spotify. The network has not changed. The problem lies with the Spotify program, not with the network settings here.

Just tried installing again (you never know) but alas.

Version 1.126.501.0 still crashing every time I launch it.

Thank you for any feedback.

[acp89]

Dear Spotify team, is there any intent to repair this fault or to roll the version back? This has now been ongoing for a very long time and indicates you don't care about paying premium customers. I have been a premium customer for over 8 years and there has been no compensation or care or even an apology that my experience has been dramatically impacted for the last 4 months. 

Other companies would have rolled back the version as soon as there was an issue observed, it would be interesting to understand the thought process that has kept you from doing so. 

[pcc]

I just tried the version it automatically installed this morning with the same result...black window and crash.  Turn off the network card and it fully opens in offline mode and as soon as you re-enable the network card it crashes as it goes online.

This is NOT a Windows problem it is a Spotify problem.

@apc89 Their thought process on why they haven't rolled it back is that they don't care about their paying customers.  Period.  They have proven this time and time again over many years.

Tick Tock Spotify...8 more days and my account will be canceled.  I hope everyone else with this issue who is sick of them not caring about their customers will do the same.

[kmankashani]

@Peter

So far just my work Dell Precision 5520. But my coworker also has the same exact issue.

It seems like it's a specific Windows PC configuration and perhaps update that has started causing this problem. As soon as it tries to connect out the RAM spikes and crashes.

[pcc]

Again...this is NOT a Windows problem.  The issue started when SPOTIFY updated...not Windows.  That said it seems to work fine on my Windows 10 Home version but not on any of our Windows 10 Pro computers at work.   Roll the stupid thing back to the last version that worked properly until you figure out what the problem is.

It would be much more helpful if Spotify had a real support system where they would actually work directly with users having issues rather than relaying information through this worthless forum.  That right there should tell you how much they care about their customers.  Frankly I don't know how anyone can work for a money-grubbing company like this and feel good about what they do.

[Pheeal]

My sentiments exactly. I had two reasons for cancelling, A) Spotify hasnt worked on my work laptop for 3 month (for Spotify reading in terms you'll understand that is £29.97).  B) No worthwhile technical support or a place to direct your displeasure other than this forum.

FWIW: I work in IT and myself and some incredibly intelligent colleagues have ruled out Group Policies, Windows Updates, Firewall, Network connection. Everything has been ruled out barring Spotify itself. We've even enabled full access to the Mirosoft Store where this shoddy app comes from.

Tidal and Amazon Music work absolutely flawlessly with no changes being made to our setup whatsoever. The former of which I am now a subscriber of and thanks to member PCC I've even transferred all of my playlists over. Honestly it was so painless I'd implore you all to do the same. 

#AbandonShip

[pcc]

I also work in IT as a systems administrator.  It is not a Windows issue.  Period.

7 days... https://www.youtube.com/watch?v=Bv_J0j9hr0E

[Doomblaster]

While not a direct Windows issue, it's somewhat related.
It seems to be related to proxy settings in windows. It sort of makes sense as very few has proxy servers at home, while it's somewhat common at workplaces. I just found it very weird that the same PC worked when I connected to my phone, while using same wireless failed when I connected to work network.

So this is how I fixed it:
- Disable "Automatically detect settings" and "Use Setup Script" in proxy settings
- Connect to a network that is not using any proxy so you're actually logged in properly
- Change proxy settings in spotify from automatically detect, to your correct server information. Typically it's Proxy type Http, some domainname for proxy and correct port
- Turn on the usual proxy settings in windows again so everything else keeps working normally
- Listen to Spotify

[pcc]

It my be true that it is a proxy server setting issue.  Since Spotify refuses to work directly with me I refuse to spend a lot of time doing testing.  If they would like to work directly with me to log data to try and resolve the issue I would be happy to spend the time doing it.  But they don't care, so I'm not wasting my time on it.  I will soon be changing my music service if it is not corrected by the 26th.  Regardless if it is a proxy server issue the fact remains that it worked perfectly before the Spotify update that I installed around 12/19/2019.  Which means that they were able to handle the proxy server issue and then they broke it...and refuse to roll back to a working desktop client.

It has now been two full months since I originally brought this issue to light on this forum and they have released several versions that continue to be broken since then.  Tick Tock...

[Doomblaster]

I completely agree with you in general here. I just wanted to post a solution that worked for me at least, and some help for developers to actually fix this. Not everyone is fortunate enough to able to just switch to something else, myself included.

[pcc]

Just curious, but why can't you switch to a different service?

[Doomblaster]

If I really wanted I could of course, but I mostly listen to Spotify in my car and at work. In my car it is an integrated spotify app so it's just easier than having to fiddle around with phone when driving, and I'm not going to sell my car over this 😄 Once Android Auto Wireless comes around, it will all be easier 🙂

[kmankashani]

Thanks Doomblaster

I'll try this out.

The debate whether this is Windows or Spotify is pointless. OS and Software is co-dependant. A Windows update can break Spotify, so can a change in Spotify.

My guess is something around the proxy as well, seeing how this is mostly happening at workplaces and only when connected to a network.

These things are tricky and can't be figured out quickly. I've been using Xpo Music, a 3rd party Spotify app from the Win10 Microsoft Store, while this is being fixed. Works well as a workaround until they figure this out. Best we can do as users if offer other users workarounds and technical details to support reps.

[kmankashani]

What worked for me was to connect to a network without proxy. Open Spotify and change the Proxy Settings to No Proxy. Then when connecting to my normal network it launches without issue.

[pcc]

I just thought I would mention that I came across a third party app called Fidelify today.  It will not connect to Spotify's servers through my work network.  I've never tried it at home so I'll give it a try this weekend.  But the fact that it will not connect to Spotify's servers, and the fact that it is a different client software may indicate an issue on the back end at the Spotify servers rather than their desktop client, where the servers might be rejecting the connection for some odd reason.  Not sure if that will be helpful but figured I should mention it since it is a different client that won't connect.

[EDIT] Never mind.  I see now that this Fidelify program is old as dirt (it is from 2014).  I wasn't even paying attention to the version number when I downloaded it.  So it probably just doesn't work.  I'll still try it at home though just to see for sure. [/EDIT]

[Xenia]

Hey there folks,

We really appreciate your reporting this and providing us all this info. 

We've passed this all to our tech team who are investigating this. If you’re experiencing this issue, we'd first recommend to make sure to cover the following troubleshooting steps:

• Perform a clean reinstall. You can find the exact steps to do so here.
• Check the firewall and make sure Spotify is set as an exception.
• Disable any antivirus or ad-blocking software, and turn off VPN if in use.
• Check if the proxy settings are set to default (auto-detect).
• Remove host files. Head here to find out how.
• If possible, switch to another internet connection (WiFi, mobile data via tethering, or going direct via LAN cable).
• Try accessing the web player before re-attempting to log back in to the desktop client.
• Run Spotify on Safe Mode.

In case the issue persists, let us know by adding your +VOTE and the following details in a comment below:

• Your device and its OS version.
• The exact Spotify version.
• An exact description of your issue (include any error codes you are getting).
• Approximate date when the issue started.
• The troubleshooting steps you have tried so far.
  

• Are you on a corporate or private network?

• Is this only happening on a work computer? Does Spotify work on other computers at home?
  
• Can you access the web player?

Once we have that, we will pass it on to the relevant team, who will look further into it.

We'll be keeping an eye out for your replies, thanks!

[pcc]

as @kmankashani mentioned, switching the proxy setting to "No Proxy" appears to make the desktop functional again.  I'm currently running v1.1.26.501.gbe11e53b with no issues with the "No Proxy" setting.