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Spotify behind a https proxy

krispysam
Music Fan

Hi,

 

At work I am using Spotify connected by a https proxy. It seems Spotify does not like this kind of connection as the following is broken:

 

  • Browse (only the loading gif shows here)
  • Discover (no images shown)
  • Artist overview page (no images in album list)
  • Who to follow: No images
  • App finder: No images
  • Apps won't work

Can you please fix these bugs?

 

Oh, and this is on Spotify for Windows version 0.9.6.81

Browse.PNG
Discover.PNG
Artist.PNG
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Peter__
Community Legend
Does the solution someone else posted below help?:
http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Windows-0-9-0-128-Apps-can-t-connect-...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

17 Replies

Josh
Community Legend

Hello!

 

Have you tried the steps in this post? 🙂 Let me know!

Hope this helped 🙂


Don't forget to add your Kudos and mark as a solution if it helped you!

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krispysam
Music Fan

So the proposed solution is:

 

In Internet Explorer, go to Tools --> Internet Options --> Connections --> LAN settings --> uncheck "Automatically detect settings".

 

This setting is already unchecked on my computer, so this sadly does not solve anything for me.

Solution!

Peter__
Community Legend
Does the solution someone else posted below help?:
http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Windows-0-9-0-128-Apps-can-t-connect-...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

krispysam
Music Fan

Cool, that fixed it. Thanks 🙂

cwp500
Newbie

I'm having the same problem. This doesn't seem like an appropriate long term fix.

Peter__
Community Legend
Are you getting a crash or just missing content in the client?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

watagangsta
Casual Listener

holy **bleep** thank you. I know it's not your solution but i would never have found it otherwise

garib
Casual Listener

Hi,

 

when I use Spotify at home with my notebook i read this kind of error: "The country is not the same you set up in your profile. To continue to use Spotify, update your profile or upgrade your Spotify account".

 

No problems with my android app!

Joe
Community Legend

@garib what country is set on this page and what country shows for your IP address here?

garib
Casual Listener

In both i read Italy but it shows a different Province I live. Maybe due a proxy server?

 

Joe
Community Legend

If you are behind a proxy, try disabling it to see if you still get the same message.

garib
Casual Listener

@Joe wrote:

If you are behind a proxy, try disabling it to see if you still get the same message.


I'm connecting throught a wifi satellite modem. Maybe It is the cause.

I've just tried to change the CAP address how read in that IP but I'm still offline.

 

help me 

 

spotify.JPG

Joe
Community Legend

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

garib
Casual Listener

@Joe wrote:

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.


ok many thanks

daaim0
Casual Listener

To use spotify behind a http proxy, nagivgate to C:\Users\username\AppData\Roaming\Spotify.  Open prefs using notepad.  In the network.proxy.addr line, change the @https to @http.

This is what I do when I have this issue because my proxy isn't https.

phi001
Newbie

I does not help in 1.0.8. When I change @https to @http Spotify cannot connect at all. 

daaim0
Casual Listener

Interesting okay.  I'm running 1.0.8.59 and it's still working for me with @http

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