Spotify can't play anything

[matejkubicek26]

Plan

Premium

Country

Czech Republic

Device

Asus Zenbook

Operating System

Windows 10

My Question or Issue

Hello everybody, Spotify App started writing to me (when I want to play normal music on Spotify) "We can't play this file, please import this file to Spotify". I tried this: https://support.spotify.com/us/article/spotify-not-working/
but it isn't working. I try also the Microsoft Store app, but it is the same, the web player is running okay. I also check another topic which has the same problem but it doesn't work. What should I try to do?

[matejkubicek26 · Accepted solution]

Oh it is working so closed.

[Mihail]

Hey @matejkubicek26,

Thanks for reaching out.

We're happy to hear that this issue got resolved for you. If it ever comes up again, it's a good idea to reset your router and run a clean reinstall. These steps should get rid of the most common connectivity issues and any damaged leftover files that could be causing this. If you need more help - we're right here for you.

Happy listening!