Spotify can't play this right now. If you have the file on your computer you can import it

[lukaswil]

Plan

Premium

Country

UK

Device

Desktop

Operating System

Windows 10

My Question or Issue

When I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"

I have tried all the fixes I have seen:

Reinstalling app.

Using version from Microsoft store.

Disabled hardware acceleration.

Disabled crossfading.

Changed speaker options.

Deleted local files.

I've had this issue before and it was fixed by using the version from the Microsoft store but this isn't working now.

Spotify works on my phone and my laptop, web player also works only the desktop app doesn't work.

[lukaswil]

I think I have found a temporary resolution to this issue. Turn off "Smart Shuffle" then play the songs you cant play. Then turn "Smart Shuffle" back on and the songs should be playable.

If you have shuffle turned off, cycle through the shuffle options then play your song that was unplayable. The app seems to lag or freeze for a second then recover after this action when the issue is present.

[lukaswil]

For me, I found going into your audio settings, clicking on your output device, and disabling any "effects" worked.

[angelcasali]

If i click on a song it says spotify cant play this now and if i have a file i can import it? then it shuffles and plays a random song but it stops a few seconds in but the time still goes. this is on the website

[#5]

For example, let's just try to listen to Water by Ten it skips the song and asks if I have an importation of the song then says the same thing to the other song and it just continues.

[#6]

spotify refuses to play back any songs after I tried to play a song that had been removed from spotify by the artist.

[Dabhar]

If you're using Spotify in your browser, try opening it in a "Private Browsing" tab instead. That solved this issue for me....good luck.

[LizBizTizLiz]

i also had the same issue. but when i logged out and logged back in, the problem was resolved. im sure this wont work for everybody, but still worth a shot right?

[ch6w]

Try disabling hardware acceleration:
Click on the three dots (top-left) -> Help -> Troubleshooting -> Disable Hardware Acceleration and restart

[ioqt]

please... fix that... I pay for 4 years now, and it's been here since the beginning, I reproduce once a day on my desktop PC, what can be so difficult to fix... I'll help investigate if you want, but that's not acceptable from an audio stream website to not be able to play audio

[ScorpioN1994]

Plan

Premium

Country

Italy

Device

PC

Operating System

Win 10

My Question or Issue

Another time my app doesn't work correctly... When i try to play something the app show the error "Spotify can't play this right now. If you have the file on your computer you can import it." 
I try the cache clear, the close and re-open, unistall and reinstall (no file found in directory to delete), disable acceleration, and all you can find in forums / google.
My app work correctly on my iPhone, but not on my PC.
Any help ? (:

[ScorpioN1994]

Hello guys, good to see some interactions in this community (:

Btw in my case I found the fix with that:

• Right click on sound icon on windows bar
• Open audio settings
• Scroll to advance options section
• Click on App volume and device preferences
• If you don't see Spotify app, close it, re-open it and try to play something (even if it still not play songs)
• Now the app will appear on the list of setting window
• Change the output (first of the 2 selectable input) to something
• Reset to your desire output (Music from GoXLR in my case)
• Volume down and again to max for Spotify app
• Close the setting window
• Left click on audio icon
• Volume down and again to max for System / All or your default output

Hope to help someone with same issue. Have a good day and enjoy your music now 😄

[yourlocalgoofyman]

same as him, no luck at all

[KKtheMad]

Bringing it to the lowest only worked for me 16bit 44100hz

[Haruuky]

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.

Plano

Grátis/Premium

País

Brasil

Dispositivo

Windows 10 Pro

Sistema operacional

Windows 10 Pro

Minha pergunta ou problema

O Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador, é possível importá-lo. é uma mensagem que aparece toda vez que você tenta ouvir qualquer música no programa no computador.

Consigo ouvir as músicas normalmente pelo navegador ou pelo aplicativo no celular

Já tentei reinstalar diversas vezes, fui atras daquele arquivo "hosts" e lá não tem nenhuma linha que faça mensão ao Spotify

[zodia1]

On windows desktop app free plan, I can't listen to anything without getting the message above. I repaired, reset, uninstalled, checked internet connection, and checked output device, nothing is working. Also tried to clear my cache again and it didn't work. It doesn't have to do with my account because the web player works, but I want to figure out this issue with the app. If anyone has same issue or message, let me know what you sis to resolve it.

[bulbanet]

Hi @elena, i got the same problem but i cant click on the link there "

• Remove host files. Head here to find out how." -> it tells me access denied. 
  I did what he did and i still have the problem 😕  need help^!!
  ty.
  Have a good day

[31aknttufgjsfwvab7zw]

i have the exact issue but i just use the regular web browser ???I'ive talked to @SpotifyCares on twitter**bleep** still does not help. I've been stressin' for the past 3 hours

[orionthemoonpixie]

When trying to play a song it says "can't play this right now" and bar goes blank.. I've tried re-installing, clearing cache, and logging in and out multiple times. do i need to get premium or what?

[robotize]

Plan

Premium

Country

Finland

Device

Lenovo Z50

Operating System

Windows 10

My Question or Issue

My Spotify hasn't worked on my computer for a week now.

I get an error message which reads: "Spotify can't play this right now. If you have this file on your computer, you can import it to Spotify."

I have deleted and re-installed the desktop app three times and I have followed through the instructions in all the FAQ guides, but the problem persists. I have deleted all the cache multiple times, reloaded the app and have made sure to delete all the files on my computer when re-installing. I have gone through my sound settings for apps on my PC, nothing worked.

I managed to fix this by toggling on Local Files from the Setting and restarting the computer.

[AquaticMilk]

Plan

Free

Country

Canada

Device

Alienware PC

Operating System

Windows 11

My Question or Issue

While listening to music, usually around halfway through the song, the error "Spotify can't play this right now" will show as it skips to the next song.

[#22]

I'm getting this, "Spotify can't play this right now." error message and moving to another song or podcast suddenly... I noticed it's happening after 1:20 minutes, which makes me frustrated. I tried switching to different browser but no use. I'm facing this by today and I use Spotify daily

[mwjosey2]

I'm getting this error as well in the desktop client (Windows), but Spotify wont play anything.  I don't even get the first minute.  I can play (the entire song and no issues moving to the next song) via the web browser (Brave and Chrome) and via my Android phone.  I've tried the troubleshooting steps and just re-downloaded the current desktop app and am currently by-passing the firewall.