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Plan
Free
Country
Germany
Device
Desktop
Operating System
Windows 10
My Question or Issue
Sometimes when an ad is due, Spotify plays nothing, neither the ad nor the next song. It doesn't let me go back to the song but tells me the song will play after the ad. Only the ad never comes... This doesn't happen all the time but quite a bit. When it happens, the only thing I can do is to close Spotify and start it again.
If it doesn't play one ad it seems it keeps happening until I restart the computer.
Does anyone have the same problem or can anyone tell me what to do? It's quite annoying and I refuse to be bullied into paying for a Premium account ;-).
Thanks for your help!
Judit
I have the same problem and feel the same way. For 4 months not one problem...and I happen to have had Premium, as soon I went back to Free it crashes constantly when ads appear. How Convenient ??????????????
Hey folks,
Thanks for reaching out to us about this.
If you're still experiencing this issue, could you let us know if it's happening with a specific ad every time?
If so, we'll need the following info so we can pass it on to the right team:
Thanks! Looking forward to your replies.
Hey there @JuditK and @gwolfie1959,
Thanks for reaching out! That's not cool, so let's try some troubleshooting steps.
Can you tell us what happens after you try these:
If these don't work, confirm all the steps you've tried so far and let us know your Spotify version.
Keep us posted!
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