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Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

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Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

prishumtu
Visitor

Plan

Premium

Country

Australia

Device

Asus Zenbook

Operating System

Windows 10

 

My Question or Issue

My Spotify desktop app keeps muting itself whenever another sound on the computer plays, eg when a video or sound plays on chrome or when I am gaming. The song is still being played just no music is heard but it will come back after I close the window which is playing the sound.  I've tried re-installing the app from both Spotify and the Windows store and restarting my computer but nothing so far. The web browser works perfectly fine and doesn't mute itself at all

4 Replies

Re: Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

Sebasty
Rock Star 18
Rock Star 18

Hey @prishumtu 

 

There is a Windows setting that could do that, it's called Communications setting and if enabled, it will eithe rmute or turn down the volume of the music-playing apps when something like a meeting happens.

 

Try disabling that to see if that will help:

1. Find the speaker icon on Taskbar. Right-click on it and select Sounds.
2. In the opened window go to Communications and set Windows to do nothing.

 

Let me know how you get on! 🙂

SebastyRock Star 18
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Re: Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

hannonsr
Casual Listener

Plan

Premium

Country

USA

Device

Surface Pro 4

Operating System

Windows 10

 

Hello, after changing the communications setting spotify still mutes itself when I join a voice channel on discord. I am NOT trying to play music for other people or share my audio/music in any way. I am trying to continue listening to music while on the voice channel. Is there a way to make spotify unaware of when I am joining voice channels? Using the spotify desktop client and discord desktop client.

Re: Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

Mihail
Moderator
Moderator

Hey @hannonsr,

 

Thanks for reaching out.

 

Please keep in mind that there can only be one audio playing from Discord at a time. Starting a voice chat or entering a voice channel will pause the music. If this is a feature you'd like changed, we'd recommend you take a look in our Idea Exchange and see if someone has already submitted an idea for this feature to be added  and if not post your own.

 

Hope you find this useful. Keep us posted if you have any questions.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Spotify desktop app mutes itself when other sounds/videos are playing and during gaming

hannonsr
Casual Listener
Hello, thanks for the reply!
There's a chance we missed each other by a small bit. It should not be a
case of trying to get two audio streams out of discord. My entirely
separate desktop application of spotify stops piping out music my
headphones if I enter a discord voice channel in my entirely separate
discord desktop application. I made sure my accounts are not synced and
the Microsoft communications setting was turned off. Somehow spotify is
recognizing my discord activity, and although is trying to help, is not
doing what I want.
I'll check out the links provided and request the change if it's not
already an open request.
Thanks again for your help.


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