Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Operating System
Windows 10
My Question or Issue
Hey All!
My spotify seems to be really broken-- not sure how, though. Whenever I search for a song via the search bar at the top, none of the results play when clicked on. I get the symbol over the image as though the song is playing, though I get a black record in place of the album art in the bottom left and the scrub bar doesn't have a marker:
While this may seem unrelated, I also cannot access the "see what your friends are listening to" feature as for the longest time, it just said that none of my friends were listening to anything, though after a clean re-install, according to the tab, I no longer am following anyone! (My account says it is following 27 people).
I'm thinking that this is all some sort of network issue, has anyone experienced anything similar or have any solutions? Thanks so much!
Suggested posts
Let's introduce ourselves!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
Staff / Moderator/ 2 years ago in Social & Random