Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Germany
Device
Pc
Operating System
Windows 10
My Question or Issue
Hello,
I had a lot of problems with Spotify the last days. At the beginning I couldn't play some songs and they only worked when I uninstalled Spotify and installed it again. But now I can't play any songs at all I can see my playlists and I can search for artists but if I click at a song it doesn't work at all. I use a family account and it works on my phone. I can't use the radio or see my friends and all my playlists are empty. I tried to uninstall everything in connection with Spotify and install it but it still doesn't work.
If anyone has an idea or a solution I would appreciate it
Thanks 🙂
Solved! Go to Solution.
Hey there @RoboKid1 @joedaltoon!
This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:
Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.
Have a nice day 🙂
same, exept that it works on my phone normally
Hey there @RoboKid1 @joedaltoon!
This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:
Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.
Have a nice day 🙂
I't worked!
Thank you very much 😄
@Mantisentil
You're the real mvp.
The fix works prefectly.
I tried doing this, but on my hosts file there were no names with spotify or related to spotify. I have Windows 10 as well. I have tried to uninstall Spotify twice now and I still continue to have the same problem. What else can I do?
Thank you so very much. My spotify account has been broken over a year with this bug. I had been on chat with spotify. They wiped my account I had since Alpha trying to fix it. Nothing they did fixed it. I had even given up completely and unsubscribed. On a whim, I googled and found this. Thank you seriously, Thank you. Where ever you are I hope you're having the best day ever \o/ You're amazing
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…