Spotify freezing without crashing

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Re: Spotify freezing without crashing

trb310
Regular

I have discovered and then turned off the hardware acceleration option in setting. This seems to have solved the UI freezing up issue. I will confirm after more testing.

Re: Spotify freezing without crashing

trb310
Regular

The problem persists. The hardware accelerator option is not a solution.

Re: Spotify freezing without crashing

trb310
Regular

Does this app have any debug mode that I can engage?

Re: Spotify freezing without crashing

Nico
Community Legend

Hey @trb310!

 

Could you try to use a different computer to clarify this isn't an account issue?

And could you also try to use the web player to see if this works?

If that all doesn't help, please try to ask your company's IT department. ^^

 

Peace

Re: Spotify freezing without crashing

egon1024
Casual Listener

I've begun experiencing this issue myself.  I'm on a Linux workstation where the spotify application had been behaving itself just fine for years.  I upgraded the OS and suddenly started having exactly the problem described.  Music will continue, but the UI is frozen and unresponsive.  Some info about my system:

OS: Linux (LinuxMint 19.1)

Hardware: System76, i7-8700, 32GB

Network Connection: (Home) Wired ethernet

Window environment: Mate with compiz

Spotify Client version: 1:1.1.10.546.ge

Re: Spotify freezing without crashing

philomuh
Casual Listener

Same here. It's been freezing each day like two or three times on multiple work stations.

 

OS: macOS Mojave 10.14.5.

Hardware: iMac Retina 5K

Spotify Client: 1.1.14.475.g566c8beb

Re: Spotify freezing without crashing

Alienboy
Casual Listener

Have you checked the advanced settings?

 

I had exactly the same issue and found disabling hardware acceleration appears to have stopped the problem happening...

Re: Spotify freezing without crashing

egon1024
Casual Listener
Great question, re hardware acceleration. From what I see in my client, it's not even an option. I suspect this is because I'm on the Linux client though.
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Re: Spotify freezing without crashing

philomuh
Casual Listener

Thanks for your help :)

 

I'm running without hardware acceleration right now, which feels like (for the moment) there's no freezes but everything slowed down to 20% performance.. :(

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