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Spotify loses connection after waking computer from sleep

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Spotify loses connection after waking computer from sleep

Casual Listener

Looks like there is a bug in version 1.0.77.338.g758ebd78. Frequently, Spotify fails to reconnect with the internet after I wake my computer from sleep (Windows 10).

 

Repro steps:

  • Open Spotify and play music
  • Shut or "lock" laptop
  • Open and/or log back into laptop
  • BUG - Spotify says: Can't play song and no music is heard, even though I have internet connection, other apps are working, and the song progress bar is moving

Solutions

  • Advancing the song, choosing other playlists, or hitting pause/play does not resolve the issue
  • Spotify must be closed and restarted in order to resolve the issue
3 Replies
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Re: Spotify loses connection after waking computer from sleep

Newbie

Hi,

I got the same probkem since a few days. Worked perfect before. Any other solutions, than closing the app?

Regards,

Stephan

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Re: Spotify loses connection after waking computer from sleep

Casual Listener
Same problem here. Odd.
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Re: Spotify loses connection after waking computer from sleep

Moderator
Moderator

Hey folks,

 

Thanks for searching for the answer you need here! 

 

This sounds like a case where some of the apps files have gotten corrupted and are causing these connectivity issues. No worries, this can usually be remedied by performing a clean reinstall, so that all the necessary app data gets built anew from the ground up. To do this follow the steps here.

 

If that doesn't fix things, it's a good idea to also have a look at your hosts file for Spotify entries. This page explains how you can do the check. 

 

Hope you find this useful. Let us know how you get on.

MihailModerator
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