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Spotify muted in Volume Mixer and cannot unmute

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Spotify muted in Volume Mixer and cannot unmute

Casual Listener

Plan

Premium

Country

UK

Device

(Windows Laptop (Lenovo)

Operating System

(Windows 10)

 

My Question or Issue

For some reason, Spotify decides to mute itself in the volume mixer and I cannot unmute it. It has done this a few times but all I had to do was restart my PC. Unfortunately, this time restarting the PC has not woked. 

 

8 Replies
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Re: Spotify muted in Volume Mixer and cannot unmute

Rock Star 17
Rock Star 17

Hey @ItSaulGoodMan 

 

That's quite weird!

I would recommend reinstalling your Spotify app, perhaps there is some issue with its files causing that.

 

Also, ensure that your Windows is fully up to date.

 

Let me know how you get on 🙂

SebastyRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Spotify muted in Volume Mixer and cannot unmute

Casual Listener

Hi there. The first time it happened, I deleted and reinstalled it. It fixed them problem but it was only a matter of time before it happened again... I think the app clashes with The Microsoft Teams app

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Re: Spotify muted in Volume Mixer and cannot unmute

Rock Star 17
Rock Star 17

@ItSaulGoodMan 

 

Maybe it's the communications setting of Windows causing this.

You can disable this setting by doing the following:

1. Find the speaker icon on Taskbar. Right-click on it and select Sounds.
2. In the opened window go to Communications and set Windows to do nothing.

 

Let me know how it goes 🙂

SebastyRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify muted in Volume Mixer and cannot unmute

Casual Listener

That didn't solve it for me unfortunately. But I'm also using Microsoft Teams, maybe that really is an issue?

In the volume mixer the un-mute button does not do anything and the volume scroller is greyed out. It shows movement (the green bars) when I play a sound in Spotify, but the volum scroller can't be changed.

spotify_sound_bug.png
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Re: Spotify muted in Volume Mixer and cannot unmute

Rock Star 17
Rock Star 17

@Seiivo 

 

Perhaps you should take a look at the Volume settings in Windows, specifically what audio outputs are assigned to Spotify. When you try twiddling with the audio output setting in there, it might help bringing Spotify sound back.

Here's what you should do:

1. Right-click on the speaker icon on your system tray
2. Select 'Open Sound Settings'

3. Scroll down to 'Other Sound Options' to click on 'App Volume And Device Preferences'.

That's it! Here you can choose what output Spotify should use. Windows will remember these settings.

 

Also, check if Microsoft Teams has any setting in it that would mute other apps.

 

Let me know how it goes! 🙂

SebastyRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify muted in Volume Mixer and cannot unmute

Casual Listener

Thanks for the quick reply. I've been in that menu and tried changing everything, but nothing worked. The speaker-icon was still stating "muted", just as in the old sound-mixer settings. 😕

 

Microsoft Teams has no settings like that, at least I didn't find any.

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Re: Spotify muted in Volume Mixer and cannot unmute

Visitor

It's apparently related with webconference/call softwares like skype, discord, teams or zoom. They request exclusive control of a device to windows, which gives it, muting every other connected apps. When the call ends, however, the unmute never occurs...

 

To fix, is quite simple (after you realize it)...

1) Right click “sound icon” on system tray and “Open Sound Settings”;

rgmarques_0-1594412355074.png

 

2) Choose your device (headset, generally) and click “Device Properties”;

rgmarques_1-1594412355085.png

 

3) Select the “Additional device properties” link;

rgmarques_2-1594412355090.png

 

4) Select “Advanced” tab and uncheck “Allow apps to take exclusive control of this device

rgmarques_3-1594412355093.png

5) Hey ho, let's go!

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Re: Spotify muted in Volume Mixer and cannot unmute

Casual Listener
Awesome, fixed it for me :-)! Thank you.
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