Plan: Premium, Country: The Netherlands, Device: Surface Laptop 2, Operating System: Windows 10
My Question or Issue:
I have re-installed Spotify several times, restarted my device, checked other applications such as Youtube which play sounds just fine. My Spotify will appear to "play songs" without any sounds. Not sure what to do.
Solved! Go to Solution.
Hi there @azipb2rv-h_pt,
Thank you for your post here in the Community.
Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
If that doesn't do the trick, can you remove all lines from your hosts file by following the steps bellow:
It can also be good to try with a different internet connection to see if the issue persists.
If you still have issues, can you let us know if we get the same behavior from a different device?
We'll keep an eye out for your reply.
Take care 🙂