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Plan
Premium
Country
Device
Asus Notebook
Operating System
Windows 7
My Question or Issue
Hello, after the update to version 1.1.18.611.g9cc9bdc9, Spotify is stuck to offline (the offline mode is disabled from the settings menu) and doesn't connect to the internet. It's not an internet connection issue as it fully works. Windows 7 running on an Asus Notebook. As a premium user, it's quite disappointing paying for a thing that doesn't work. Thanks.
Hey @amechan84,
Since it happened after an update, I'm curious if a clean reinstall would help.
Note: After deleting the client, make sure there are no files left in C:\Users\USERNAME\AppData\Roaming\Spotify before installing it again!
Hei there,
thanks for your reply. It still not works after the reinstall.
Hey @amechan84,
Just wanted to jump in here and add to @spoti_user's suggestion.
Could you try the following steps, as suggested here:
If that doesn't work, could you let us know the exact Spotify version you're running?
Thanks - keep us posted!
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