Spotify pauses and skips all listed songs

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Spotify pauses and skips all listed songs

Casual Listener

Plan

Premium

Country

Greece

Device

PC

Operating System

Windows 7

 

My Question or Issue

Since last night, Spotify stops playing the first song I choose and skips all the rest in the queue. I tried to unistall and reinstall it but the problem is still there.

This morning, the antivirus identified SpWebInst0.exe as ransom malware and blocked it. When I reinstalled it and checked again in the folder, it wasn't there but the problem still appears. 

3 Replies
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Re: Spotify pauses and skips all listed songs

Rock Star 17
Rock Star 17

Hi there @stepallas,

thanks for reaching out to the community !

 

Before following the rest of the suggestions, please make sure to have your Win update app checking your device for any new updates.

 

Then, please visit this Spotify answer, scroll down and follow the instructions under the relevant device.

This will perform a clean reinstall of the app, which is a bit different than the regular re installation.

 

Let me know how it goes 🙂

OneByBooRock Star 17
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Note: I'm not a Spotify employee.

Re: Spotify pauses and skips all listed songs

Casual Listener

@OneByBoo Thank you for the reply. Actually, it was a hardware malfunction (sound card). Fixing this, Spotify was ok again! 🙂

Highlighted

Re: Spotify pauses and skips all listed songs

Rock Star 17
Rock Star 17

Hi @stepallas,

thanks for updating me !

 

Glad to hear it all works now.

 

Enjoy Spotify 🙂

OneByBooRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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