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@Tanya-23 - No need to hijack someone elses topic, these are community forums so you are not guarenteed a response from Spotify.
Can you double check if your account is showing as premium on your online overview?:
- If it is showing as premium, try the steps outlined in this post and they should get you up and running.
- If it is showing as free, you are not logging into the account you are paying for. Get in touch with support here and they can help you track down your account. Its amazingly easy to have two, one with a Spotify username and another via Facebook so check your logins.