Spotify runs slow and randomly crashes windows 10

Spotify runs slow and randomly crashes windows 10

Izik
  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium(student bundle) 

Country

 

Device

Custom build 

amd 5950x 

3090 Fe 

1 tb ssd nvme on mobo

b550 f gaming WiFi board I believe 

4 sticks Corsair ram 3600hz I think 

 

 

Operating System

Windows 10

 

My Question or Issue

Spotify randomly crashes and runs extremely slow for my set up. Might be related to college internet but I believe I had this issue on my personal home WiFi as well. I also get periods of 30 second input delay where I want to click and it won’t do so for an extended period of time. I have tried a lot of troubleshooting like uninstalling and doing hardware acceleration and making sure the firewall is not blocking it. Any other suggestions or insights? As of today I’m going through another uninstall with deleting all files in my pc related to Spotify. 

Reply
1 Reply

Jeremy

Hi there @Izik,

 

Thank you for reaching out to the Community.

 

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

 

We also suggest that you remove all lines from your hosts file by following the steps bellow:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If that doesn't do the trick, can you let us know if you have the version from Microsoft store or from our official website?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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