Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

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Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

ikjadoon
Roadie

Spotify Community moderators: please stop and remove the "top answer". It's blatantly false, misleading, and ludicrous to suggest it's a Windows problem.

 

I've now added this image to the first post. Just asinine...

 

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

ikjadoon
Roadie

Today's Twitter reply...as useless as ever (and wholly contradicts the Spotify Community Moderator):

 

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

boothemjr
Regular

I was on another thread, but that was closed down and I was sent over here.

I found something that worked, but it is still an annoyance.

 

Image 1 - When I first open Spotify, the icon first shows up on my primary screen (screen 2). A moment later, the window pops open on my right screen (screen 3). At this point, I have the same issue where nothing I do with moving the window or icon will let me get it over on the other screen.

step1.jpg

Image 2 - When I close out of Spotify by using Alt-F4 or clicking the "X", the window closes and the icon disappears. When I open Spotify again from the start menu, it shows as below on with the window and icon on the correct screen. It will then work properly from that moment forward.

step2.jpg

In order to reproduce this error, I can kill Spotify in the Task Manager or restart my machine. When I open Spotify after having done either of those two things, it reverts back to Image 1 where the icon is on the wrong screen despite the window being on the other.

 

I hope that this data point helps those of us experiencing this issue. I will highlight what other forum members are saying in that this is a Spotify issue, and suggesting that we contact Microsoft is laughable.

 

Good luck all!

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

ikjadoon
Roadie

Very interesting--that bug actually seems different than this one (from my take). Here's this bug:

 

https://streamable.com/is2t3

 

In this bug, the user can always move the Spotify icon between screens.

In this bug, the Spotify window never jumps between monitors (under any amount of time).

In this bug, there is no difference between using the "X" or Task Manager (I'd never tried this, but I can confirm it now on 1.1.8.439.g8502297d. It worked exactly once and then never again.)

 

This two bugs could (and likely are) related, but this workaround (i.e., closing via "X") isn't doing anything for me.

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

nielrio
Gig Goer

its only the first startup, but i can work with that.

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

boothemjr
Regular

Referencing the video, the behavior of the bug on my machine is exactly the same.

 

To your points:

- I can still move Spotify between screens. I can't move the icon between screens without my workaround. Then again, I don't think it's ever been a thing to move icons between screens.

- I don't fully understand what you mean between "jumps to different monitors". When I first open Spotify, the icon appears on my primary screen, but the window "jumps" (ie. originates from the primary screen icon and moves from there) to the other screen. This is the last location of the window, so that's not surprising. It is problematic though that the icon appears before the location of the window is determined, and then the icon doesn't move to reflect where the window is.

- I will say that I'm also 1.1.8.439.g8502297d (Windows Store version). I can reproduce the bug consistently.

 

I hope that offers some clarity.

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

ikjadoon
Roadie

I've installed the Windows Store version and here's what happened: if I open/close it repeatedly, then once (randomly) it worked--and when it did work, I did notice the icon jump immediately after opening: wrong monitor -> jumps to the correct monitor.

 

But every attempt thereafter, it's broken again.

 

Have I missed something here from your tests, where you can get this consistently?

 

https://streamable.com/fdfyl

 

This single success is after ~10 attempts. The one time it worked (which I can't reproduce now):

  1. Close Spotify on right.
  2. Open Spotify. Then, it's icon = left vs window = right.
  3. Drag Spotify window to left.
  4. Close Spotify on left.
  5. Open Spotify. Icon/window = left.
  6. Drag Spotify window to right.
  7. Close Spotify on right.
  8. Open Spotify. Icon/window = right.

I've followed that procedure 5x now and it's never fixed itself again. :(

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

boothemjr
Regular

When I watched you do, it looked to have worked exactly the way it did for me / as expected. I don't understand why you had to do it multiple though..

 

Here's a screen capture so you can see me doing it: https://streamable.com/0hqfm

 

This was my first time. And then you could see me reset it, and then do it again.

 

Do you see something that I'm doing differently?

 

I hope this helps!

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

ikjadoon
Roadie

My apologies for the delay--I missed this email notification.

 

Wow, it's exactly as easy as you described! I've never heard of anyone who could fix it. Would you mind sharing details of your system? Maybe we can all reproduce your fix somehow!!

 

I'm not sure what's important, but here's what I've got:

 

  • Windows 10 Pro x64 (Build 17134.765, aka "1803"--this is found in Start -> Run -> "winver" most readily)
  • Dual 1920x1080 monitors @ 100% DPI + extended + both landscape
    • One via HDMI on a NVIDIA GT 710 and the other through DisplayPort an i5-8600K's iGPU
  • Spotify Premium on Spotify's Windows Store app 1.1.8.439.g8502297d

Are you running any multi-monitor software, by chance? Could it be a triple monitor thing? Is anyone else running triple monitors and could test this out?

Re: Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

theITfactor
Music Fan

From the start of this thread alone, it's been:

 

139 days

 

with no fix.

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