Spotify skipping through 5+ songs before stopping skipping

[vinniehat]

Plan

Premium

Country

United States

Device

Windows 10 working with Google Home

Operating System

Windows 10

My Question or Issue

Hi,

I read up online that this is a pretty common issue and it is pathetic that Spotify has done nothing to fix this issue.

Every so often while selecting a new song to listen to, it then will skip 5+ songs and then stop skipping. Then the song now playing with stop producing sound around 10 seconds in, but still play. This is an issue even just with my Windows 10 Computer.

[hynso]

I'm having this same issue. Did you find a solution?

[CarlosE]

Hi folks,

Thanks for reaching out to the Community and welcome!

@hynso, can you let us know the device where you're having this issue, and if that happens in the desktop app, the web player, or both? We'd also like to know if that happens in any other devices where you use the app.

Additionally, let us know when this started happening and if it was after a specific event, such as an app or OS update, and the exact Spotify version you're running.

Keep us posted. We'll be on the lookout.

[WebPlayerLover]

I have the same problem.
i just became "premium" and boom the web player is unusable.
I pick a song, the webplayer skip it and 4 others.

Was it just a UX bug that was not fixed or a deliberate way to try and force new customers to download their app?

A bug present for 3 years ain't a bug, that's a **bleep**ing feature.

[Alex]

Hi there @WebPlayerLover,

Thanks for reaching out about this in the Community!

Sorry to hear that you're having such an experience with the web player. 

This issue is caused by conflicting cache&cookies in your browser. The best thing to do is:

1. Log out from the web player.
2. Force close your browser.
3. After that, clear your browser cache and cookies.
4. Check for any updates available. More often than not Chrome and Firefox will have a pending update. Let that run.
5. Launch the web payer website and log back in.

If that doesn't help, try logging out from your original account, log in with a different account (can be a free one), log out and back in with your original one. 

Let us know if that helped.