Spotify sound quality and volume goes down when I tab into a game.

[Wireline1]

Plan

Premium

Country

US

Device

Desktop

Operating System

Windows 10

It doesn't seem to matter what game, nor does it matter whether the game is fullscreen/borderless/windowed. It doesn't happen with chrome or anything. I've already updated windows, restarted my computer, reinstalled spotify, turned off audio enhancements, and turned off the feature in communications that lowers audio. I'm using Arctis 7 with game dac for listening. Just tried it on my speakers, does not happen when using my speakers. It is not switching to the chat channel either I checked that. It used to work fine but as of maybe a month or so ago this started happening.

[Jeremy]

Hi there @Wireline1,

Thank you for reaching out to the Community.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, can you provide us a recording so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Cheers!