Spotify won't open!

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Spotify won't open!

iiRenity
Casual Listener

I've just recently started using Spotify in the past month and I love it! However, all of a sudden its not working anymore!

I haven't done anything new or recent to my computer, everything is up to date.

Basically what it does is... it acts like its trying to open like normal (either when prompted or on start up) and then it freezes for a moment and then completely shuts itself down. I tried uninstalling and reinstalling, as well as installing an older version.

It's still not working. Now it takes me to the login screen and prompts me to login. When I put in the correct information it acts like its trying to log in before completely shutting itself down again.

Help?

I'm using Windows 7.

1 ACCEPTED SOLUTION
Solution!

TeleTobbi
Casual Listener

yeah, alright, ill try that a couple more times! cheers

 

So yeah, same as the other guys, couple times uninstalling and rebooting and reinstalling sorted the issue. so for people reading other threads, theres NO NEED TO DO A CLEAN INSTALL OF YOUR OPERATINGSYSTEM 😉

View solution in original post

59 Replies

BILLITO
Newbie

Having the same issue, tried re-installing, didn't help.

 

Win 8

 

EDIT: After re-installing for the fourth time it worked, nevemind 🙂

Solution!

TeleTobbi
Casual Listener

yeah, alright, ill try that a couple more times! cheers

 

So yeah, same as the other guys, couple times uninstalling and rebooting and reinstalling sorted the issue. so for people reading other threads, theres NO NEED TO DO A CLEAN INSTALL OF YOUR OPERATINGSYSTEM 😉

View solution in original post

PaulRx4
Roadie

Same problem, only it works on other computers of mine..

I have an old account not linked to facebook.

I think they are getting rid of the last few with other user names.

The web player which usually sucks, now works, but they almost 

insist on a facebook sign in. My TV app works fine but it is featureless

even more than the " Web Player". I suspect re install  won't work.

Will try tomorrow and see how others are doing.

I still miss  "Library"  and starred     features!!!

jason3011
Casual Listener

I'm having the exact same problem. Nothing fixes it it seems. What the hell am I paying for.

Peter__
Community Legend

@jason3011 - This is a pretty old topic. What operating system are you using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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jtot
Newbie

I'm having the same. I've got my spotify starting up: icon flashes for 1-2 sec as if its actually starting, then nothing. And I can repeat that infinitely. I've had this problem for quite long time now. Sometimes all it needed was a reboot or just account restart, but now nothing helps.

 

I'm on Windows7.

Peter__
Community Legend

@jtot - Have you tried a clean reinstallation of the client at all? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Olivertwitch
Newbie

I am using Windows 8 and have uninstalled/reinstalled multiple times. I have restarted between the uninstallation and the reinstallation process as well as added it to apps in the windows firewall. It won't even open for me. It won't show up in the processes and when I check the event log this is what I see for an error:

 

Faulting application name: spotify.exe, version: 0.9.14.13, time stamp: 0x542a79d1
Faulting module name: USER32.dll, version: 6.3.9600.17344, time stamp: 0x541b75dd
Exception code: 0xc0000005
Fault offset: 0x000093b7
Faulting process id: 0xe5c
Faulting application start time: 0x01d005587e80bf70
Faulting application path: C:\Users\COMPUTERNAME\AppData\Roaming\Spotify\spotify.exe
Faulting module path: C:\Windows\SYSTEM32\USER32.dll
Report Id: bc41d1f0-714b-11e4-8278-7824af45ddcc
Faulting package full name:
Faulting package-relative application ID:

 

Anyone have any advice for a permanent fix?

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

That is very strange! 

 

Firstly and most importantly, so you aren't without your music check out the web player as a temporary fix: https://play.spotify.com/ 

 

Now, troubleshooting! Are you logging in using Facebook or a Spotify username? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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astrorocket1
Newbie

THANK YOU for the link!!!

Applebee
Casual Listener
Hello,
Im using facebook to log in but spotify wont open full stop.

iiRenity
Casual Listener

Thanks for the quick fix with the web player!

I'm using my manual log in. While it does provide an option to login with facebook, clicking the button literally does nothing. 

The button acts as an image not a login, if that makes sense. It doesn't change the screen, or open a new one. It doesn't even click.

Peter__
Community Legend

@iiRenity wrote:

Thanks for the quick fix with the web player!

I'm using my manual log in. While it does provide an option to login with facebook, clicking the button literally does nothing. 

The button acts as an image not a login, if that makes sense. It doesn't change the screen, or open a new one. It doesn't even click.


Yeah that is correct, you get Facebook login automatically if you use your Facebook email address to login, rather than your Spotify username and password 😉 

 

Would it be possible to try creating a new account (or borrowing one) and see if another account can log in? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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iiRenity
Casual Listener

Tried using a friend's account and it did the same thing.

Peter__
Community Legend

Okay, that rules out an account issue. 

Can you try another clean reinstallation of the client making sure to restart your computer between uninstalling and reinstalling? 

 

Also, can you try disabling any security software or firewall you have temporarily to see if that makes a difference? 

Another trick worth trying is to right click the desktop icon and select "Run as Administrator" and see if that makes any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Hawksmoor
Newbie

Thanks for the help - i dint ask, but came across your assistance for another who shared my prediciment - all better now Many thanks

iiRenity
Casual Listener

Tried all those things and still no luck. It does the same thing over and over.

*le sigh* At least the windows player link works for me.

Peter__
Community Legend

Can you open Windows Event Viewer (Start > Event Viewer) and see if any errors are being logged for the crash? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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