Spotify won't open!

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Spotify won't open!

iiRenity
Casual Listener

I've just recently started using Spotify in the past month and I love it! However, all of a sudden its not working anymore!

I haven't done anything new or recent to my computer, everything is up to date.

Basically what it does is... it acts like its trying to open like normal (either when prompted or on start up) and then it freezes for a moment and then completely shuts itself down. I tried uninstalling and reinstalling, as well as installing an older version.

It's still not working. Now it takes me to the login screen and prompts me to login. When I put in the correct information it acts like its trying to log in before completely shutting itself down again.

Help?

I'm using Windows 7.

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Re: Spotify won't open!

TeleTobbi
Casual Listener

yeah, alright, ill try that a couple more times! cheers

 

So yeah, same as the other guys, couple times uninstalling and rebooting and reinstalling sorted the issue. so for people reading other threads, theres NO NEED TO DO A CLEAN INSTALL OF YOUR OPERATINGSYSTEM ;)

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59 Replies

Re: Spotify won't open!

Peter__
Community Legend

Hey! Welcome to the community :) 

 

That is very strange! 

 

Firstly and most importantly, so you aren't without your music check out the web player as a temporary fix: https://play.spotify.com/ 

 

Now, troubleshooting! Are you logging in using Facebook or a Spotify username? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't open!

iiRenity
Casual Listener

Thanks for the quick fix with the web player!

I'm using my manual log in. While it does provide an option to login with facebook, clicking the button literally does nothing. 

The button acts as an image not a login, if that makes sense. It doesn't change the screen, or open a new one. It doesn't even click.

Re: Spotify won't open!

Peter__
Community Legend

@iiRenity wrote:

Thanks for the quick fix with the web player!

I'm using my manual log in. While it does provide an option to login with facebook, clicking the button literally does nothing. 

The button acts as an image not a login, if that makes sense. It doesn't change the screen, or open a new one. It doesn't even click.


Yeah that is correct, you get Facebook login automatically if you use your Facebook email address to login, rather than your Spotify username and password ;) 

 

Would it be possible to try creating a new account (or borrowing one) and see if another account can log in? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't open!

iiRenity
Casual Listener

Tried using a friend's account and it did the same thing.

Re: Spotify won't open!

Peter__
Community Legend

Okay, that rules out an account issue. 

Can you try another clean reinstallation of the client making sure to restart your computer between uninstalling and reinstalling? 

 

Also, can you try disabling any security software or firewall you have temporarily to see if that makes a difference? 

Another trick worth trying is to right click the desktop icon and select "Run as Administrator" and see if that makes any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't open!

iiRenity
Casual Listener

Tried all those things and still no luck. It does the same thing over and over.

*le sigh* At least the windows player link works for me.

Re: Spotify won't open!

Peter__
Community Legend

Can you open Windows Event Viewer (Start > Event Viewer) and see if any errors are being logged for the crash? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't open!

jason3011
Casual Listener

I'm having the exact same problem. Nothing fixes it it seems. What the hell am I paying for.

Re: Spotify won't open!

Peter__
Community Legend

@jason3011 - This is a pretty old topic. What operating system are you using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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