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Spotify won't play anything for me

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Spotify won't play anything for me

SuperSilent
Casual Listener

 

Plan

Free

Country

Canada

Device

Asus ROG laptop(don't know exact model)

Operating System

Windows 10

My Question or Issue

Whenever I try to play any song it says "Spotify can't play this right now. if you have the file on your computer you can import it." When I try to play a playlist it just skips through everything and ends. I tried redownloading nothing happened i refreshed my computer many times and still nothing happened.

3 Replies

Re: Spotify won't play anything for me

Bittencourt
Rock Star 21
Rock Star 21

Hi @SuperSilent, thanks for writing!

 

I suggest you try again, just in case. Please do it following the steps bellow:

 

  1. Open Spotify and click File in the menu bar. Select Exit.
  2. Click the Start button. Select Settings.
  3. Open System.
  4. Click Apps & features, then select Spotify.
  5. Click Uninstall. Click Uninstall again in the pop-up to confirm.
  6. Download and install Spotify from the Windows Apps store.

Also, does it happen when you use a different device, like your mobile?

BittencourtRock Star 21
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Re: Spotify won't play anything for me

SuperSilent
Casual Listener

I followed the steps you told me and it's no different. Also I don't have any other devces I use.

Re: Spotify won't play anything for me

Bittencourt
Rock Star 21
Rock Star 21

Hey @SuperSilent,

 

In this case please try this: reset your "Speakers / Headphones" playback device settings to defaults. Right click the speaker icon in the system tray and select "Playback devices", then select the "Speakers / Headphones" playback device and choose "Properties." On the Properties dialog, select the Advanced tab, then click "Restore Defaults."

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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