Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey guys,
I've got a problem. A few days ago a update notification poped up, so I instantly installed it to see all new features etc.
After installing new version when I try to open Spotify, it crashes as soon as I click icon on desktop.
I saw other forum topics about this problem, and any solution haven't worked. I tried clean installation, logging out before updating, deleting program's cache, disabling hardware acceleration and none of this worked.
If I want to use Spotify, I must downgrade to previous version. But after closing application and launching it again, it updates and problem still occurs.
Is there anyone who got this issue too?
Edit:
Crash don't create any crash dump file, and windows says problem is caused by kernelbase.dll
Solved! Go to Solution.
Hey, I was having this same problem. I'd have to uninstall spotify and re-install and older version, but when i restarted my PC, it would update spotify and it would break again 😛 I was hoever, able to fix it by changing its compatability settings 😄 This might work for you, but I'm not making any garuntees. (I'm on Windows 7 by the way)
1) Navigate to spotify.exe, or the spotify.exe shortcut.
2) Right click the icon and navigate to the "Properties" option. (should be near the bottom of the pop-up)
3) Click "Properties" and navigate to the "Compatability" tab on the top of the pop-up.
4) Click "Compatability" and navigate to the "Compatability Mode" section.
5) Check "Run this program in compatability mode for:" and select your OS. (Mine was Windows 7, I'm not entirely sure how this would work if you're using Windows 8 or otherwise)
6) Navigate to the "Privelage Level" section and check "Run this program as an administrator"
7) Click "Apply" and "Okay"
😎 Try starting up spotify again. (Hopefully it will start up with the new update!)
I'm not sure WHY this works, but it did for me.
Hope this helps!
Have you already tried a clean install?
Try a complete reinstall:
When I do a clean installation it installs version 0.9.15.27.g87efe634 and it works fine. But when I update to 1.0.1.1060 it crashes again, so problem isn't solved.
Yup I have this problem too. I can't seem to fix it. I've tried the same stuff as you 😞
Hey, I was having this same problem. I'd have to uninstall spotify and re-install and older version, but when i restarted my PC, it would update spotify and it would break again 😛 I was hoever, able to fix it by changing its compatability settings 😄 This might work for you, but I'm not making any garuntees. (I'm on Windows 7 by the way)
1) Navigate to spotify.exe, or the spotify.exe shortcut.
2) Right click the icon and navigate to the "Properties" option. (should be near the bottom of the pop-up)
3) Click "Properties" and navigate to the "Compatability" tab on the top of the pop-up.
4) Click "Compatability" and navigate to the "Compatability Mode" section.
5) Check "Run this program in compatability mode for:" and select your OS. (Mine was Windows 7, I'm not entirely sure how this would work if you're using Windows 8 or otherwise)
6) Navigate to the "Privelage Level" section and check "Run this program as an administrator"
7) Click "Apply" and "Okay"
😎 Try starting up spotify again. (Hopefully it will start up with the new update!)
I'm not sure WHY this works, but it did for me.
Hope this helps!
Youre my hero. Thx!!!
Problem solved, thanks for your help 🙂
Thank you sir!
@Omega_Pup Thanks so much!
Nice one, fixed me up.
Thanks,
This worked for me. Upgraded to windows 10 recently, so I set the compatibility mode to windows 7 and it worked fine.
Hey!
I have also a problem after update. Program starts, but I do not have anything inside. It remains idle, the container window is blank. The solution presented here does not work. Does anyone know what to do?
Spotify told me their tech folks are aware of this issue and they're looking to get it fixed.
For now, you could try the web player as an alternative while this is being looked into.
https://play.spotify.com
Hopefully there will be some good news soon.
@BlayeeR wrote:Hey guys,
I've got a problem. A few days ago a update notification poped up, so I instantly installed it to see all new features etc.
After installing new version when I try to open Spotify, it crashes as soon as I click icon on desktop.
I saw other forum topics about this problem, and any solution haven't worked. I tried clean installation, logging out before updating, deleting program's cache, disabling hardware acceleration and none of this worked.
If I want to use Spotify, I must downgrade to previous version. But after closing application and launching it again, it updates and problem still occurs.
Is there anyone who got this issue too?
Edit:
Crash don't create any crash dump file, and windows says problem is caused by kernelbase.dll
I also have the same issue on my windows 10, how to fix it?
Does not work on Windows 10.Win 10 is not listed in compatibiliy mode drop down.
You have to select 'Windows 7' from the compatibility dropdown, even though you're using Windows 10. That means the app will start as if it's running on Windows 7, which fixes this issue somehow.
I had the same issue, and thought I would share my solution if it would be helpful to anyone in the future!I went into settings -> apps ->
I went into settings -> apps -> Spotify -> advanced options -> repair and reset (it worked after I clicked reset).
AT hopethishelps2: thanks for sharing! Can't follow your route: Settings (yes: click on start and select settings icon), Apps (yes, shown as 5th entry on the list), Spotify (no: available options are: Apps & features / Default Apps / Offline maps / Apps for websites), I select: Apss & features, then I get a list of most apps and programs installed on my PC, Spotify is listed to, however with 2 options: Modify or Uninstall.
Seems I am looking in the wrong place?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…