Stuck in "offline" mode

[trackstz]

Plan

Premium

Country

USA

Device

PC

Operating System

Windows 10

My Question or Issue

The spotify application is stuck in offline mode, I've tried reinstalling. I've deleted and created new rules for my firewall, and I can play on the web player. The interesting thing is, when I play on the web player, the music is played through the web player, but the application sees this and says I'm listening on Web player. Not sure if thats something thats handled on my computers end, but nothing I've done has fixed this. I do not plan on using the web player to play music and it is not an option.

[Mario]

Hey @trackstz,

Thanks for reaching out about this and welcome to the Community.

You mentioned you already tried reinstalling Spotify to tackle this, but have you also tried a 'clean' reinstall? 

If you haven't, check this Spotify Answer to find out how that works for your Windows 10. It'll provide you with a brand-new as well the most up-to-date version of the app.

Let us know how you get on. We'll look out for your reply!