Surface app not working

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Surface app not working

Casual Listener

Plan

Premium

Country

USA

 

Device

Windows surface Pro

Operating System

Windows 10

 

I just got my surface legitamately 2 weeks ago for my birthday. I downloaded spotify and it was working like a charm for a few days. Then I had to go back to school, an hour away from my house and all of a sudden, spotify doesn't work. I can't play songs on my playlists, I can't play any songs from the search engine, yet the spotify on my surface phone works just fine in every way. I have shut it down, turned it back on, tried everything I can think of. If anyone has ANY suggestions, I am all for them. Thank you. 

 

3 Replies
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Re: Surface app not working

Rock Star 16
Rock Star 16

Hey @dizzydreamer14, welcome to the Community.

Hope you're doing great!

Please check this thread for a more advanced uninstallation of Spotify.

Do you get any error message when trying to play? What parts of Spotify do work and whic are the ones that don't?

Which troubleshooting steps have you taken until now?

I'd love to help, please let me know 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Surface app not working

Casual Listener
Ok, so I did get an error message. What happens is I click to play a song,
and a blue bar appears at the top and says " Spotify can't play this right
now. If you have the file on your computer you can import it". It says it
on music I've downloaded, from the internet, but only on my surface.

Re: Surface app not working

Rock Star 16
Rock Star 16

Hey @dizzydreamer14,

 

The music you have played are local files?

Could attach a screenshot of the error message?

 

Please let me know 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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