Synching local files does absolutely nothing.

[nctiger]

Plan

Premium

Country

USA

Device

Pixel 3 (N/A)

Operating System

 Windows 10

My Question or Issue

Checking to synch and adding a folder does nothing on desktop. Not even a local files menu option. Any help would be greatly appreciated.

[Jeremy]

Hey @nctiger,

Thank you for your post here in the Community. We're sorry to hear that you experience this. We're happy to help.

Even though some other file types might work, these are the ones that the feature is designed to work with:

• .mp3

• .m4p (unless it contains video)

• .mp4 (if QuickTime is installed on your computer)

• .m4a (unless it’s an Apple lossless file; ALAC or ALE)

To sync local files from one device to another, you must be actively logged in to both devices with Spotify open and on the same network

Local files can be turned on/off in the Settings menu.

Can you double-check that you've followed all of the support site steps correctly.

It's also useful to double-check that you have connected both devices to the same Wi-Fi.

If that doesn't do the trick - can you try the following:

• Add some songs from our catalogue to the playlist as well as the local file/s and make sure they have ‘Show unavailable songs in playlists’ turned on in Settings

• Play some music on the device that has the local files to see if it shows via Connect on the other device

• Make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

Another useful step in is to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

Keep us posted. We're always one reply away.

Take care!