Could you try to use a friends/family device on a different WiFi connection?
Tried, when I use another account nothing is wrong..
Hey @wendypostmus! ^^
Thanks for all the details.
It might be an account related issue and that it's best if you contact the support in order for them to take a look at your account. ^^
You can contact the support through E-Mail, Twitter (@SpotifyCares) or Facebook.