Too many ads (even after the previous time)

[pranavia123]

There was a previous discussion about how there were about 3 - 5 ads after almost every single track as well as overlapping ads, which was addressed and said to be fixed. However, on my Windows 10 PC, I still get around 3 - 5 ads every song or two, and pretty much every time I press the <back> button. 

So, is this a bug, because if I just close and reopen the application, the ad streak disappears, but will begin after another song?

[Alex]

Hey there @pranavia123,

Thanks for the post!

Sorry to hear that you're having such an experience with the ads.

We'd recommend you run a clean reinstall of the app on all your devices, following this Guide: How can I perform a clean reinstall of the app?.

After that make sure you keep the video ad in focus, not navigate to another app, browser, close the app, etc. Make sure you're not accidentally clicking the "No, thanks" button when prompted to watch the ad.

Hope this helps. Don't hesitate to reach out again if you have questions.