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Trouble downloading

Trouble downloading

Plan

Premium

Country

U.S.

 

Device

Desktop Computer

Operating System

Windows 7

 

My Question or Issue

 When I try to download a playlist, Spotify stalls and I get the message "Waiting for connection".   However, I'm connected to the internet.

Reply
1 Reply

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

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