Unable to search for a song using Spotify webplayer

[willwin92]

Plan

Premium

Country Malaysia

Device Laptop

Operating System Windows 10

My Question or Issue

I cant seem to search a song or artist using webplayer. I have tried refreshing the page a several times, but the problem still exist. May i know how should i resolve this issue?

[yourCTOisSHIIT]

I'm having the same issue. Reloading the page didn't do anything for me. Cleared cache which signed me out of everything and also solved nothing.

Being able to search for songs is the only thing you have over most other platforms. Your UI is garbo, your apps are hardly supported. Get**bleep** together Spotify..

[valemmet]

same problem here, firefox webplayer's been broken for the last few months too

[Mario]

Hey @willwin92, @yourCTOisSHIIT, and @valemmet,

Thanks for reaching out about this here in the Community. 

Would you mind trying the following?

• Log out and log back in, if you haven't already tried that.
• Try another browser.
• Incognito/Private browser.
• Clear cache/cookies, if you haven't already tried that.

Let us know how it goes. We'll be here for you!

[valemmet]

I tried, none of those solutions worked.

[willwin92]

I have tried, but none of it works 😞

[Mario]

Hey there @valemmet and @willwin92 , 

Thank you for reaching out about your statues due to this.

We recommend you to try the following to double-check the issue is not with the account itself:

• Log in with another account on the same device such as a friend or a family member
• Log in to your account on another device to see if the issue persist

It'd also be great if you'd test what happens with another internet connection.

Keep us posted. We're always one reply away.

Cheers!