Unable to see any songs or play music through desktop app

[chrisj2418]

Plan

Premium

Country

US

Device

HP Laptop

Operating System

Windows 10

My Question or Issue

I have always had a problem using the radio feature. It says "Error Failed to load", so i uninstalled Spotify and tried a fresh install from the website. Now nothing will show up. No songs will show up in my created playlists or playlists located in the browse section. It does show cover art for playlists but when you click into one it says "This playlist is currently empty". 

I am able to use the Android app and the FireTV apps fine so it isn't a problem with my account.

I have tried so far to uninstall and re-install from the spotify website and the windows store app. Same problem.

[Mantisentil]

Hey there @chrisj2418 !

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂