Unavaible radio, partner infos, autoplay doesnt work

[barcadams]

Plan

Free

Country

 Hungary

Device

Laptop

Operating System

Windows 10

My Question or Issue

Dear Support and Community!

 I've been using Spotify on my laptop for years, but suddenly, approx. 3 weeks ago it started to make weird things. As you can see on the attached photo, i cant see my partners info,when i want to listen to radio it says it is not avaible, and despite the active autoplay option, every searched song stops as it ends, no recommended songs played.

I have already tried to reinstall the app, and tried with a new account as well, it is still the same.. 😞 

What can i do?

Thanks in advance,

Adam

[TobiasYoung]

Hey @barcadams,

Are you currently in a private session?

[barcadams]

Hi TobiasYoung!

No, i never used that option

[TobiasYoung]

@barcadams,

Could you please try and use Spotify from the Windows Store? Let me know if it helps.

If it doesn't, go into C:\Users\computerusernamehere\AppData\Local\Packages\SpotifyAB.SpotifyMusic_zpdnekdrzrea0\LocalState\Spotify\Users\spotifyuser-user and delete the file 'abba.json'. Have you ever tried using the hosts file to block ads?

[Loxer · Accepted solution]

Hey @barcadams, welcome to the Community.

Hope you are having a great time!

Please read this thread as it has solved this issue for many users 🙂

If you still need help on performing it just give me a shout 😉

Have a nice day!

[barcadams]

**bleep**!! It works!! Thank you so much!!!

[Loxer]

Really happy that you solved it! 🎉

https://open.spotify.com/track/0Q95QAw0HKaykvMZA3tMOb

[barcadams]

Dear TobiasYoung!

Thanks for your advice.  I dont have this file in the folder (you can see in the attachment) . I have never modified the host file before the issue. I did the way LorenXK recommended, but it works dump again.. 😞 

[barcadams]

It is wrong again 😞 

[barcadams]

Does it matter that i banned the automatic open of spotify and spotifyweb helper in the task manager? I dont want the spotify to be automatically opened.