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Unavaible radio, partner infos, autoplay doesnt work

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Unavaible radio, partner infos, autoplay doesnt work

Plan

Free

Country

 Hungary

Device

Laptop

Operating System

Windows 10

My Question or Issue

Dear Support and Community!

 I've been using Spotify on my laptop for years, but suddenly, approx. 3 weeks ago it started to make weird things. As you can see on the attached photo, i cant see my partners info,when i want to listen to radio it says it is not avaible, and despite the active autoplay option, every searched song stops as it ends, no recommended songs played.

I have already tried to reinstall the app, and tried with a new account as well, it is still the same.. 😞 

What can i do?

Thanks in advance,

Adam

 

Képkivágás.JPG
Reply

Accepted Solutions
Marked as solution

Hey @barcadams, welcome to the Community.

 

Hope you are having a great time!

 

Please read this thread as it has solved this issue for many users 🙂

If you still need help on performing it just give me a shout 😉

 

Have a nice day!

View solution in original post

10 Replies

Hey @barcadams,

 

Are you currently in a private session?

Hi TobiasYoung!

No, i never used that option

@barcadams,

 

Could you please try and use Spotify from the Windows Store? Let me know if it helps.

If it doesn't, go into C:\Users\computerusernamehere\AppData\Local\Packages\SpotifyAB.SpotifyMusic_zpdnekdrzrea0\LocalState\Spotify\Users\spotifyuser-user and delete the file 'abba.json'. Have you ever tried using the hosts file to block ads?

Marked as solution

Hey @barcadams, welcome to the Community.

 

Hope you are having a great time!

 

Please read this thread as it has solved this issue for many users 🙂

If you still need help on performing it just give me a shout 😉

 

Have a nice day!

**bleep**!! It works!! Thank you so much!!!

 

Really happy that you solved it! 🎉

 

https://open.spotify.com/track/0Q95QAw0HKaykvMZA3tMOb

Dear TobiasYoung!

 

Thanks for your advice.  I dont have this file in the folder (you can see in the attachment) . I have never modified the host file before the issue. I did the way  recommended, but it works dump again.. 😞 

Képkivágás.JPG

It is wrong again 😞 

Does it matter that i banned the automatic open of spotify and spotifyweb helper in the task manager? I dont want the spotify to be automatically opened.

@barcadams,

 

Could you please try turning off your router for 5 minutes?

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