Vanishing playlists

Reply

Vanishing playlists

ElTojo
Newbie

Plan

Premium

Country

UK

Device

(Dell XPS-13-7390)

Operating System

(Windows 10.0.19042)

 

My Question or Issue

 

Anyone else seeing playlists disappear when you add or remove one? 

 

ElTojo_0-1605539961961.png

 

They reappear instantly when you scroll up or down.

 

Been that way for me for a good couple of months.

 

1 Reply

Re: Vanishing playlists

Mihail
Moderator
Moderator

Hey @ElTojo,

 

Thanks posting here in the Community! We'll gladly help you out.

 

We recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force a account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

 

If afterwards the issue persists, could you log in with a friend or family members account and share if it comes up there as well? We'd appreciate it if you also include the app version you see after the clean reinstall.

 

Hope this helps. Keep us posted on how it goes.  

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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